Hotel Boutique Casa de Agua — Hotel in Morelos

I went for my B-Day one night with my sister, it was a complete disaster. The hotel is really small but nice, the bedroom is confortable and with great view. The main attraction is the pool that it was super cold. The SPA was the only nice experience, if you decide to go (don't recommend) give yourself a massage with Esperanza, one of the bests. ||My big complain is the service and the food. When we arrived it was a huge sign outside the hotel that they are hiring a cook, so I suppose the Chef was gone. Almost everything on the menu they didn't have it, and the 2 options that they did, were worse than eating in a hospital. The servers didn't have a clue of the menu, they brought me something that I didn't´order, after one hour of waiting, I had to change my option and ask for tacos, I haven't had as bad tacos as those in my entire life.||In the restaurant the played christmas songs and US anthem (I promise).||Next day my sister and I got sick, and for lunch we ordered a club sandwich, it was impossible to eat. Really we are not exaggerating. I'm still sick.||The service is kind but really slow and they don't have any clue of what they have in the menu. ||If you try to reserve with Booking (that is less expensive) they say it is all occupied but its not true, the thing is that you have to reserve with the hotel that is almost 2000 pesos more expensive.||We felt cheated, the service terrible, the food worse and the pool was not heated as they offered. No discount what so ever and we both got sick!||We will never go back again. Don't waste your money, your patience and...

I went for my B-Day one night with my sister, it was a complete disaster. The hotel is really small but nice, the bedroom is confortable and with great view. The main attraction is the pool that it was super cold. The SPA was the only nice experience, if you decide to go (don't recommend) give yourself a massage with Esperanza, one of the bests.

My big complain is the service and the food. When we arrived it was a huge sign outside the hotel that they are hiring a cook, so I suppose the Chef was gone. Almost everything on the menu they didn't have it, and the 2 options that they did, were worse than eating in a hospital. The servers didn't have a clue of the menu, they brought me something that I didn't´order, after one hour of waiting, I had to change my option and ask for tacos, I haven't had as bad tacos as those in my entire life.

In the restaurant the played christmas songs and US anthem (I promise).

Next day my sister and I got sick, and for lunch we ordered a club sandwich, it was impossible to eat. Really we are not exaggerating. I'm still sick.

The service is kind but really slow and they don't have any clue of what they have in the menu.

If you try to reserve with Booking (that is less expensive) they say it is all occupied but its not true, the thing is that you have to reserve with the hotel that is almost 2000 pesos more expensive.

We felt cheated, the service terrible, the food worse and the pool was not heated as they offered. No discount what so ever and we both got sick!

We will never go back again. Don't waste your money, your patience and...

LO BUENO: El hotel físicamente es muy bonito, inclusive tiene algunos premios de arquitectura. La comida buena, a precios bastante moderados. la atención por parte de algunas personas del hotel es excelente, una mención especial a Alicia de recepción y a los meseros, el Bartender que atienden en la alberca. Me encantó que sean bastante flexibles con los horarios, la atención es personalizada, inclusive pudimos llegar antes del momento de check-in, las habitaciones muy limpias y bonitas.

LO MALO: creo que falta profesionalismo de algunas personas de parte del hotel, por ejemplo me llamó la atención que la primera persona que te recibe en el hotel es un guardia de seguridad, que claramente no tiene una instrucción ni educación en hospitalidad, por lo que el trato no es lo que uno espera cuando paga más de 6000 pesos por una habitación una noche. Otro ejemplo es el muchacho que nos llevó el servicio de Room service a nuestro cuarto, se le vendrían votando todos los alimentos, y como estaba lloviendo mi plato llegó absolutamente empapado. En el caso del cuarto, no había servicio de minibar, y únicamente te dan dos botellas chiquitas de agua, soy una persona que constantemente está tomando mucha agua en el día, y francamente me morí de sed en la noche ya que el servicio a la habitación cierra temprano, y no hay absolutamente nadie en cocina ni nadie que te ayude. De hecho, la única persona que nos pudo ayudar fue Alicia que muy amablemente nos subió vasos con agua, lo cual consideré excelente y un gran esfuerzo por parte de ella, sin embargo me parece impresionante que el servicio de cocina cierre y no sean capaces ni siquiera de traerte una jarra con agua. A pesar de qué el restaurante me pareció bueno, el desayuno incluido está asqueroso, verdaderamente incomible.

LO RARO: Los masajes me parecen que están a buen precio, sin embargo honestamente no valieron la pena, es una oportunidad de mejora.

CONCLUSIÓN: El hotel me parece eso, un buen hotel de cuatro estrellas, con atención personalizada por parte de algunas personas y poco profesional por parte de otras, con muchas cosas que mejorar y que deja la impresión de qué alguien de arriba está haciendo mal su trabajo, pues me parece que la inversión es fuerte debido a la arquitectura preciosa, sin embargo deja mucho que desear. No considero que sea un hotel de más de 6000 pesos, que fue lo que yo pagué por una noche, si lo encuentras a buen precio, entre 2,000 y 3,000 pesos me parece que es buena...