Delta Hotels Riviera Nayarit, An All-Inclusive Resort — Hotel in Nayarit

My partner Anthony and I recently stayed at this all-inclusive resort, and from start to finish, it was an unforgettable experience. We already can’t wait to return!||Let’s start with the only hiccup we experienced: the check-in process. When we arrived, the line was super long due to a large group arriving at the same time. It took about 45 minutes to check in, followed by another long wait for a golf cart to take us to our room. My only suggestion would be to create a separate line for guests who are not part of big groups to help streamline the process for everyone. Also, to have more golf carts available. ||That being said, once we were settled in, everything else was absolutely perfect.||The staff is what truly made our stay exceptional. Every single person we passed greeted us with a smile and a warm “hello,” “good morning,” or “good evening.” It felt like we were being welcomed by family.||A few standout individuals deserve special recognition:||Vanessa, our server at the beach club cabana, was an absolute angel. So sweet, so attentive—we had her two days in a row and felt like we had known her for years. From the moment we met her, she went above and beyond to make sure every part of our day was seamless. Always greeting us with the warmest smile and such genuine care, she made us feel like VIPs. |||Alberto at the front desk has the kindest energy. He checked in with us often, gave us great recommendations, and always made sure we felt taken care of. We hope he’s there to greet us when we come back! He truly made us feel so special. Every time we saw him, it made our day better. Honestly, I don’t even want to imagine coming back and not seeing him here—it just wouldn’t be the same. Alberto is the besttttt. He’s one of those rare people who truly loves what he does and pours his heart into it, and it shows in every single interaction. I wish we could do more than just leave a tip and a review—he (and so many of the amazing staff) deserve a promotion, a bonus, and all the recognition in the world. Alberto, if you’re reading this: thank you for everything. You’re forever part of our travel story, and we already can't wait to see you again.||Benny, the bartender, made the best drinks we’ve ever had at an all-inclusive. The fact that you can upgrade to premium liquors was a nice touch, and he made sure to get to know us personally. Benny if you are reading this, I hope we get to practice our spanish and english together when we get back and we can’t wait for those tasty drinks!!|||Miguel & Guadalupe at the buffet welcomed us like family and made each visit a pleasure. Miguel & Guadalupe if you are reading this thank you for your incredible service we hope to see you when we come back!|||Rosalinda, our concierge at the SPA, was phenomenal—always smiling, always attentive, and truly went above and beyond for us. She was an absolute gem. She checked in on us constantly, made sure we had everything we needed, and was always one step ahead. I I was so moved by her kindness and dedication that I even wrote her a personal note before we left—that’s how much of an impact she had on our experience. I truly hope she is still here when we return, because I can’t imagine having anyone else as our concierge at the spa. Rosalinda, if you’re reading this—thank you from the bottom of our hearts. You made our trip unforgettable.|||The spa team deserves its own shoutout. We had massages that left us floating on air. The spa itself is like a peaceful oasis with a private pool, sauna, and steam room. The ladies who gave us our massages were incredibly skilled and kind. We loved every second of it.|||On top of all that, the resort grounds are stunning. There are so many pools to explore, beautiful beach views, and plenty of spots to relax and recharge.|This was one of those rare vacations where you leave already planning your return. The staff here isn’t just doing a job—they’re creating a home-away-from-home for every guest. They all deserve a huge thank you (and a raise!) because our stay would not have been what it was without them.||Thank you for such an amazing stay. We’ll see you soon! I am wishing the staff all the BEST truly they deserve it - they made our stay unforgettable. ||Warmly,| Genesis &...

Summary: This place is MAX a 3 star resort and not a 4 star upscale resort. I think its fine if you come here knowing what to expect but if you like us, believe all the pictures and 5 star reviews you will be disappointed. We had fun, the pools are great, food is ok. Rooms and grounds are in need of care and service is very slow. Keep reading for more details if you wish.

GOOD: The pools are awesome. Tons of them scattered around and heated so you can spend all day in the water without getting cold. Awesome if you have kids who like to be in the water all day.

Theres lots of families with young kids, doesnt feel like a place for adults to party if thats what youre looking for though there are adults only areas scattered around.

Family movie night is a fun touch.

The drinks are strong and delicious. The breakfast buffet is probably the best meal of the day. The taco truck is also pretty good.

MEH: 24 hour pantry but it basically just has instant ramen, boxed cereal, ice cream and ham and cheese sandwiches. They do rotate in some fruit and other small bites during the day.

Breakfast doesnt start until 8 which I think is 2 hours too late.

Beach is not the nicest, but the food served there is pretty good.

BAD Now for the cons. Most of it i think comes back to poor management/ communication and understaffing.

We requested a crib for our baby when we booked the room about 2 months before our stay. When we checked in we brought up the crib and they said we would have one. Get to the room, no crib. I call reception and they say they will send over a crib. Several hours later there is still no crib in the room. I call again and now they say "they will check if one is available". I hear nothing back. The next day I go to reception in person. The receptionist seems to have no record of me requesting a crib and again says they will check. In the end between 3 calls and 2 visits to reception we never received a crib during our 7 day stay nor any follow up explanation or apology. Its like you ask one person something and they make no record of it at all. Had a similar experience with getting our door fixed and eventually changing rooms due to the issue.

Our first room would randomly lock us out (light green but wouldnt open). And sometimes it wouldnt lock when we left. The problem was intermittent but it was real. We went to reception several times in the first 3 days and they would send maintenance to "fix" it. It would work for a few hours and they would tell us "wait 2 seconds" or "lift the handle up" apparently there are some tricks to opening the door we dont know. After getting fed up waiting for maintenence to come get us into our room several times a day we asked to switch rooms (why did they not offer this in the first place?!).

The second room also did not lock a few times and the same happened to my parents room too so watch out for this issue.

When we got our 2nd room the shower did not have any hot water and could not switch between the rainhead and the handheld showerhead. We called maintenence who came (after about 30 mins) to tell us that we had to run the shower for 10 mins to get hot water... they then left without fixing anything and without communicating whether they would come back or not so we called reception to ask them to come back. (Waiting another 30 mins) This time they fixed the water and the showerhead issue.

The resort is aging and neglected. Half of the public bathrooms never have soap (right beside the restaurant!), the locks are broken and the automatic flush doesnt work on the toilets

They are definitely understaffed and everything takes forever. Fine if you're just waiting for a drink by the pool but my husband wasted so much time in the room waiting for maintenance to show up for various issues.

Last note: I am celiac and require a GF diet. The taco truck is GF and at the buffet if you ask for a chef he will show you what is GF. No gf bread or patries. The fryers are not gf so avoid the corn chips. Mixed experience at teppanyaki restaurant- depends...

My favorite resort is now my wife and family's least favorite. We used to love coming here. We have left 8 and 9's for reviews in the past. The staff is still amazing, however the Delta chain has swapped service for money like so many greedy companies and brands. They are really damaging the Marriott brand. All because they added more Rooms which adds at least another 100 guests to the capacity. They can't find staff to fully staff up since the pandemic, but they still want the income so they will 100% book the place. I paid $600 a night and stayed for a week. I stayed during the busy holly week like we do every year. Last year and times before were great. As I have come to find out they have new management staff. They appear to not understand customer service any longer and instead worship the USD. The working staff is a 10 all day long, hence why i didn't leave a 1 star review. They are clearly over worked during this busy time and we still tipped, because it wasn't their fault management wanted a full resort over a well run resort. If you are thinking of going here in the future don't come during peak seasonal times as they are not staffed correctly.

Another note about the staff. A lot of them remembered us from previous years. They all had smiles and wanted to help wherever they could, when they could.

Our villa had an amazing view and we liked it more then when we stayed in the towers. However don't be the least bit physically disabled like I am. I am going to get a new knee and the villas are the worst place to stay. You have little to no access to transportation as the front desk rarely picks up the phone and the golf carts are busy pick up and dropping off people for check in / out. 4 golf carts service this hilly resort. They can carry up to 5 adults if there is NO LUGGAGE. That means 4 carts circulating have to service approximately 1000 guests daily. The math really doesn't work out. They need at least 6 carts circulating and 2 other carts dedicated to check ins/outs.

If you are here during peak season this is what you can expect now with the new management.

1. they will never answer the phone at the hotel before you arrive to answer simple ?s. You must email them
2. they will charge your credit card 3 days before your arrival
3. if you arrive the day after Easter your check in wait might be 1 hour at the front desk and they wont serve you drinks until you have a wrist band
4. if you need anything from the resort like a ride to your villa, 50% of the time the front desk will answer or else it will ring forever with no answer
5. when you call a cart to pick you up 50% of the time it may show up and you could wait up to 30 minutes. i had to limp down daily from the upper most villa. there was 1 day only where when we called the carts came after I made a complaint to BONVOY rewards as I have Gold Elite status.
6. you could see a wait time to eat breakfast of up to 1 hr if you attend the main eating area during peak time like 9:30A
7. you can expect to get locked out of your room at least once where you will spend an hour climbing up and down the mountain to get your keys resynced and all you will get is an "I'm sorry"
8. the self-serve snack areas will be empty 70% of the time
9. you will have to wait for towels at the pool to be refilled always
10. you will have to get up at 5am to reserve a chair with a towel
11. the staff are great and be kind to them and tip them, they deserve it
12. you will walk a ton of hills/mountains depending on where you stay
13. the pools will be clean and a few are heated
14. you will need to use their app to book the ONLY sit down place to eat Teppan
15. you will need to register your room to take the shuttle van to the beach club
16. you need to be no later then the 10am shuttle to the beach to get a seat with an umbrella

Sorry for the long review and we as a family are saddened that our wonderful hidden resort is now just another one of many in Mexico that do not focus on...