Hotel Tuxtepec — Hotel in Oaxaca

Tuxtepec isn't exactly on the main tourist track, but it is a good jumping off point for the Chinantla region of Oaxaca and the coffee, textiles and vanilla it offers. This was my 3rd stay at this hotel and it was BY FAR the best. ||||The rooms have always been pretty decent...large, clean and fairly comfortable. But the dining room and service had been lacking on previous visits. Not this time. The new Best Western ownership also brought in new management and the changes showed. Service and food in the restaurant have improved tremendously over previous visits and the Valentine's Day buffet was delicious and fun. ||||The biggest change in service can only be attributed to Manual, the new manager. He was a visible presence in the hotel and quickly responded to requests and needs. He worked tirelessly to ensure his guests satisfaction with their stay. Best Western has a gem in Manual, he has certainly improved how this...

Where shall I start. One air conditioner in our 2 bedroom suite sounded like a motor boat engine, then it would stop until you turned it on again. I repeatedly asked for it to be fixed, and only after finding the manager was something done about it. There was no light bulb in the front room fixture, and even after one was put in it was pitifully dim in that room. One of the two tv's had no sound. The shower leaked out of the stall and the hot water was erratic. You are given two small water bottles each day, and this is not enough for teeth brushing and drinking. Could they not have a cooler with fresh water in the lobby as many hotels do? There were no extra blankets in the room. The towels are thin and old. Your options may be few in Tuxtepec, but this is...

I've stayed several times in this hotel (due to non availability in the other hotels nearby) and every time I regret it. It doesn't matter if a big chain like Best Western has acquired it, it is the same old staff and mediocre service. WiFi at crawling speed, my door lock never worked (card exchanged for master keys 5 times and never worked... you do not give a master key to open all room doors to a guest), breakfast set up late and 10 minutes wait for the bill, 15 minutes check out for a single night stay and printer not working to issue a receipt. Not a true Best Western level of service. I do not recommend it. Fortunately there is a brand new hotel around the corner opening this year from a reputable local chain... finally a decent business hotel...