Hacienda Tres Ríos — Hotel in Quintana Roo

Okay so where do we start…||||When you arrive, they do come and help with your bags. ||You then check in & if your room isn’t ready, you wait 4hrs for the room to be ready…”||||The Beach is absolutely trash. There’s a seaweed that stings your skin & it goes from the coast like to about 15ft into the ocean. So don’t think about swimming in the ocean. Unless you become a member there for thousands of dollars. The members only beach was perfectly cleared off. ||||That takes me to the membership. They require you to sit through what they will tell you is a 90 minute presentation. It is more realistically like four hours. ||||But don’t worry there’s an easy way to not have to buy one of their stupid timeshares. All you need to do is ensure them that legally you cannot sign anything locking you into any monthly payment unless you talk with a lawyer and an accountant first. They tried to sell us a timeshare starting at $300,000… their final offer was selling us one for $500. We said no to everything. ||||Although when you do say no to everything, the service they provide, you goes dramatically down. Their sales team is extremely high pressured and they think they’re smart, but they are actually not very smart at all. They’re actually very uneducated. ||||But as long as you continually say no, and tell them, you legally cannot sign anything without showing documentation to a lawyer or to an accountant…they will back off. They will tell you that they will not allow you to take any documentation with you. They will tell you that it is Mexico’s law to not let you take any documentation with you. You then ask them to quote and reference and citation to show you the law…they refuse to do this as well, which means they are a scam and frauds. Their little sales presentation is absolutely the dumbest thing you could ever sit through. ||||Not only is their sales presentation bad. The food is absolutely horrible. Both me and my fiancé got sick on this trip by eating pizza. The alcoholic drinks had little to no alcohol in them unless you become a member and then they give you alcohol. They pretend that they don’t speak English, but they speak English. The staff is absolutely horrible especially Gina at the front desk. She’s the worst of them all. ||||On a ledge outside, our room were stacked up room service dishes, which attracted little rodents. Don’t worry those rodents also would poop in the hallways. These rodents also would steal your food by the pool, which was a very warm pool in a very hot climate. These rodents would also drink from your drinks, and when you complained to the staff, they would shrug their shoulders and walk away. ||||The gym is absolutely not a gym. It is trash. ||||Literally, the best part about this entire vacation was leaving this property.||||Also give them a credit card and then as soon as you leave this property lock that credit card because they will try to charge you for things after you leave. ||||So between the dead bugs, animal feces, animals trying to steal your food and drinks, extremely high pressure sales from very uneducated people, absolute horrible staff, and countless vendor is trying to sell you things on their property…||||I would rather go to jail, then come back to this resort. ||||The only thing I highly recommend is that every single person stay far away from this resort.||||Also, don’t forget that you legally do not have to buy anything from them. If you sit through that sales presentation just tell them that you legally cannot sign any documents without the approval of your lawyer or accountant and they will back off.||||Also, by the way this place is going bankrupt so they will try to sell you anything for any amount of dollar to save their jobs. ||||But again, I will advise you to never ever go here. What they should do is fire, all the staff members, and the management, and tear it down and rebuild. ||||Literally, the worst vacation experience I ever have had…and I’ve been to Haiti. ||||My last warning is to literally never go here! These are the worst kind of people you could imagine. ||||But don’t worry their response to this review will be they will escalate this which they won’t. Or they will address this with management, but they won’t. Or they will address us with the staff, but they won’t. They will say thank you for your concerns, but they aren’t thankful because nothing changes here. They will say thank you for bringing this to our attention, but they absolutely do not care about anybody who comes to their establishment. So watch them comment on this below, but mark my words…this is the worst resort in the...

I should start out by saying we travel a lot for work and vacation. We normally stay in resorts with better known brand names and their level of service is different. We may have different expectations on some of these things. This resort is time share based. There is an all inclusive requirement. We had a one bedroom and were required to pay for four adults and one child even though we were two adults and three children. We were told in advance our unit required four adult all inclusive fees. I’m not sure how four adults could use the unit we stayed in. It consisted of one bedroom with one king size bed and a pull out futon and a second pull out futon in the living room. They were not something two adults would want to sleep on. They were fine for the kids. Upon our arrival our room smelled like mildew. We complained right away. We have two kids with allergies. They said they couldn’t do anything. After more complaining they showed us another room with the exact same issues. They promised to bring an air purifier and that never arrived during our full one week stay. They have two pools, one for adults only with about 25 umbrellas. Another pool is for families. This pool is right against the beach with 6 umbrellas for about 200 people. The sun is blaring all day. There are palm trees for some shade, but not everywhere. With 3 very fair children we set our alarm and went to get seats by an umbrella to provide some relief for our children. We left our spot to go get breakfast and one of the workers took our umbrella and gave it to another family who was already in the shade. Of course after going through all this trouble to sit in a shaded spot I said something. This gentlemen told me he spoke to a manager and an umbrella will be coming. After An hour I went to speak to the manager myself. Who told me they sent someone out to go buy more. There was a restaurant with not one single person eating in it for hours and 8 umbrellas. A few hours later a manager did arrive with an umbrella and apologies. The pool side service at the family pool is friendly, but there is only one or two servers for a few hundred people. Cups, used towels and food end up being left around. There is a bar but the wait is long. They do not have food service by the pool. There is a restaurant by the adult pool. They have a food stand by the family pool with hamburgers and hotdogs. The seagulls by the pool were very aggressive the first few days. They would swoop down and take food off a plate sitting right next to you. Most of the hotels in the area use hawks to keep them away. I did notice a few days in there were a bunch of hawks hovering above. Seagulls appeared to move on after that. The beach has a ton of sea weed on the sand and in the water and is unswimmable. It’s so bad when you wade out you fall into knee high muck. There is a slightly more swimmable beach over a bridge that is completely empty. They do have people picking the sea weed up every time but it seems to be an effort in futility. There is tons of it. This is not unique to this resort. We’ve stayed in the area before with similar beach conditions. The river that empties out into the ocean looks pretty. It’s the same river you snorkel and kayak on. In certain spots there is a sulfur smell. It’s that way at certain spots along the river and where the river empties into the ocean. I was told it is how the mangroves smell naturally. I suspect it has something to do with how this resort, and most resorts in the area, manage their sewage. My guess is they dump the water into the mangroves, it filters into the river and out to the ocean. I only hope it’s treated before it gets dumped. This is not unique to this resort. It’s apparently a common way to handle sewage water in the area. The restaurant has friendly service and ok food. There were the usual chicken nuggets, hot dog, burgers, etc for the kids. We enjoyed the Mexican restaurant the most. It took a bit of time to get our food but it...

so I am on my second day of staying here and I already got so much to say. Here’s my take on about this resort and if you are coming, please read this. Also, take dukarol for the food or else it might not be a good stay for you.

Cons First off, it’s got a few rules and it’s pretty strict. If you do visit the portobello restaurant you need to follow a tight dress code. And they will ask for your room number a lot of times or scan your wristband. I’m pretty sure it’s because of locals taking bracelets and sneaking in so if you lose yours it’s $200 American to replace it.

Next off, I went over Christmas and the pools were freezing. Amazing, but freezing. This lead to the hot tubs being packed most of the time but you can still get a spot in it.

Following the pool, the ocean was pretty mucky and the sand was black. If you went pretty far, you start to notice you sink about a foot so you stay close to the shores.

Lastly, the service is great but there were still some problems. We had a broken handle and a roof leak in our washroom but only the roof has been fixed so far. (Also we didn’t really ask about the handle so that’s why). We also used the pull out couches and asked twice for the sheets and stuff but that wasn’t a big problem either.

This wasn’t a resort issue but we had pretty bad weather but nothing terrible.

Pros First off, it’s beautiful. You have a river flowing throughout the resort and the trees are amazing and we didn’t have any bad bug issues which allowed us to relax even more. The lobby was great and the beaches and pools were kept clean.

Next is the resort itself. There is 2 big pools that we mainly got to ourselves partly because it was freezing but still great. Same with the ocean but that was mucky as well. The gym was a good size to work out in and they had a nice coffee shop and a sports bar to hang out in if you need to stay inside. The pizza bar was delicious, but you might want to order and come back in 20 mins if there are a few people. There is a mini golf course(which was pretty hard to meet the par) and two beach volleyball spots. There was a soccer net and a pool volleyball net and the only thing that was popular and busy was one volleyball net.

Next, which I think was the best, was the peace. We would wake up at 8:30 go to the buffet at 9(only 1 buffet sadly but like 6 restaurants that you done even have to book to get in) and there was a good deal of seats left. We walked past it again at 10:15 and it still want that busy. Don’t worry about finding a pool chair, as they are great chairs and you can come at 9:30 and find them all empty basically. Same goes for the ocean, the kabanas are great to relax in and read a book or there is a section with like 100 beach chairs that I always find empty. This place is the place to go if you want to be stress free for a week and relax the whole time and not worry about finding a chair or getting a towel.

For the service, it’s fantastic. We had some issues the first night but they were resolved and we didn’t have issues going forward. Everyone is friendly to us and they always do a good job. Maids make a animal out of the towels and it’s always great to come back to a dinosaur on your bed. If hey had to improve on something, it would be understanding English a little better for the maids and front desk and the speed they work at.

The food is great everywhere on the resort. I recommend going to a restaurant for dinner but that’s it.

Last I can think of is the hotel room. We got a suite and we are glad we got it. The showers are gigantic, beds are comfy and you have a lot of space in our room. Personally we didn’t need a bath tub in the main room but why not. They have robes in the closet and stocked fridges if you like staying in the room and need a drink.

I know this list is pretty long and I didn’t include the stuff like kayaking and the cenote but we haven’t done it yet. I just wanted to write this because it’s been one of the best vacations I’ve ever...