Casa Acento — Hotel in State of Mexico

We stayed for about a week in Bugambilla, which was a great room, nicely appointed, with a small private terrace and excellent cross-ventilation. The mini bar and restaurant recommendations are conveniently on a QR code, and prices are about what you'd pay at a US convenience store, and a bit less, so it was a nice surprise. We tried several of the restaurants recommended, and all of them were great, too.

Location isn't bad, but it's about a 10 minute walk to the waterfront, and from there you can easily get to most of the best attractions. It's easier to take a little time that route because of all the road construction going on. This slightly longer distance is the only reason I might give the location four stars, but for us, it was fine, and there are lots of great stores and places to stop along the way for daily drinks, water, and snacks. It's not a difficult walk, though all of Valle de Bravo seems to be uphill at times! We liked it because it was also quieter, at least for us.

Jonathan, and the whole staff, are very attentive, and the breakfast was outstanding and delivered on the dot the days we ordered.

The shower worked well, and there was plenty of hot water, the in-room coffeemaker did well (and the coffee supplies is good), and there was even a small workspace for the occasional bit of computer nonsense that needed tending to. And the wifi was terrific. No issues streaming on the TV, and great speed for normal use too.

Also, do yourself a favor and take a walk to the lower levels of the property, where you can see a lot of what is likely on the horizon for this hotel. It's an excellent value, communication is great (we came in really late due to heavy traffic from Mexico City, and there were happy to wait up for us) and again, there is really a personal touch from everyone there.

It's better to pay in cash if you can, because it may be a bit less than the posted rates (no fees to pay) and make certain to ask about paying the gov't room taxes up front at the same time (it's the same almost everywhere that isn't a giant resort town) but they are negligible on a per day basis.

All in all, I'd go back in a heartbeat. Valle de Bravo is truly a magic city, and Casa Acento made a great home base...

La verdad la ubicación es bastante difícil de encontrar. Está en la mera entrada al pueblo de Valle de Bravo en una casa escondida.

La situación de estacionamiento es compleja ya que está en la avendida principal PERO la persona que ayuda en el front desk es muy amable y toma tu carro y lo estaciona para que no andes batallando.

Las habitaciónes en lo personal me parecieron bastante bonitas y súper cómodas. La cama súper Aguayo y cómoda. Tienen snacks y bebidas dentro de la habitación y lo que me encantó es que a diferencia de la mayoría de los hoteles; están súper accesibles. Si quieres comprar un agua de mineral, agua normal o unos cacahuates están a precios accesibles. La recámara está limpia y bien amueblada con un balcón que tiene unas sillitas para sentarte y disfrutar la vista hacia el lago.

La alberca está limpia y a buena temperatura. Para entrar al jacuzzi tienes que hacer reservación y siempre te prestan una toalla🙃. El jacuzzi siempre está a 35/37 grados lo cual está bastante rico.

Te recomiendo que te lleves una botellita de vino tinto y degustes de más estrellas y la...

We booked a room a few months before, the website said no payment before arrival. But they charged our card with more than the price that we were told shortly after booking, and when we had to cancel a week before presumed arrival, they would not refund us. Very bad service.

We do not recommend this place, they are not serious...