Hotel La Casa de las Sirenas — Hotel in Veracruz

Hotel Casa de las Sirenas in Tlacotalpan is a hidden gem! I spend a night there with my family in June. We booked two rooms, The Enriquez Junior Suite and The Murillo room. The pictures in the website don’t truly portrait the beauty of this boutique hotel! Everywhere you look is exquisitely decorated with traditional elements of the state of Veracruz. The rooms and bathrooms are beautifully furnished, spacious, and sparkling clean! There are two swimming pools that are clean and heated! The staff was very thoughtful and offered a wonderful service. They made sure we had what we needed and went far and beyond to make us feel comfortable and enjoy our stay. They offer complimentary coffee and tea in the morning and evening as well as complimentary breakfast with a few options. We chose the typical Veracruz cuisine and didn't disappoint. The location is great, 5 minutes walking distance from the town hall and local attractions and restaurants. I can't wait to go back and stay at La Casa de las Sirenas. Thank you for a stay...

Fantastic Experience. I cannot say enough good things about our stay. As it happened, the proprietor, Ricardo, was there on vacation and made us feel like family. He invited us on a tour of Tlacotalpan in his golf cart with a couple of his personal friends and we felt like royalty, being shown around through the museums and places of note in town. We also got to meet the mayor and deputy mayor. The icing on the cake was a stop at a workshop where a gifted instrument maker teaches boys and girls to make traditional ukulele like guitars and perform. They gave us a short performance which warmed our hearts. A one-night stopover turned into one of the most memorable travel experiences ever. It’s always the local people that make travel memorable. Mexico never fails to exceed our expectations with the kindness and generosity of its people....

Para empezar, solo se puede reservar en línea pero la plataforma tiene problemas con los pagos, escribí por WhatsApp no me dieron solución y después me enteré que a otros huéspedes los dejaron pagar al llegar. Llegamos una hora antes del Check In, le comenté a la chica de recepción que aun faltaba una hora, que esperaríamos ahí en recepción porque había mucho calor en la ciudad y nos negaron la entrada. Ilógico que no se pueda esperar en una sala de espera.

No hay restaurante, tienen un bar pero no hay nada de botanas. Puedes llevar comida pero no puedes tomar nada porque te cobran descorche.

El servicio de desayuno es de 7 a 10am, lo tienes que programar en un horario, aunque creo que mientras sea dentro de ese horario deberías poder desayunar a cualquier hora pues estas de vacaciones.

Las habitaciones son bonitas, lo malo es que el baño no tiene ventilación, hay una pequeña ventana pero si la abres entra una nube de moscos. La televisión choca con los barrotes de la cama y no se ve bien, el colchón es considerablemente firme.

Mal sabor de boca sobre todo por el trato del personal, te hacen caras, no tienen tacto para tratar al huésped y al venderse como hotel boutique,...