Quinta Real Zacatecas — Hotel in Zacatecas

If you are reading reviews of this hotel all the negative comments regarding ugly/dirty room carpet and draperies - they are accurate. The towels are threadbare as well. The public areas of the hotel are nicer and better maintained than the rooms. One evening we had drinks and snacks at the restaurant; the bar was not open at that hour. The service, food, and drinks were excellent. The second day we ate there it was a DISASTER all the way around. The service was slow, various waiters brought things - was indeterminable who our waiter was, the drink order was wrong, and the food was brought sporadically with terrible presentation. But, the main thing - after politely enduring a debacle of an EXPENSIVE lunch (appx 350 pesos for a warm shrimp cocktail that was inedible with celery the main ingredient) we requested our bill. The waiter said "charge to your room?" we said NO! (We never gave him our room number. ) My husband presented our credit card and tucked it into the leather portfolio. Waiter left. The portfolio was EVENTUALLY returned with a printed slip in which my husband signed after adding a gratuity. Yes, we did tip the acceptable minimum. We finished our beer and drink leaving saying goodbye to at least three employees. We are in our 70's so we didn't race outta there. Fast forward, when we got to our room, we received a phone call from a fast talking woman speaking Spanish. When I said no habla Espanol she hung up. Then I got another call from a woman who curtly said, "did you just TRY to charge your meal and drinks to your room? I said no. Explained we gave the waiter our credit card. Then she proceeded to ask me who the waiter was, did he take our card to the back room???? ......I said I don't know what he did with our card. Then in about 10 minutes we got a knock on our door, although we had the Privacy sign on door. There was a young woman standing there along with a big man holding one of those credit card machines. The young curt (I would normally use a word starting with a B but I am writing publically) saying once again we TRIED to charge the meal to our room, but since we had paid in advance we had no credit ...... We asked if the waiter ran our card or not - she never gave a clear answer. To get rid of her and her bouncer-type accomplice my husband gave them our credit card AGAIN which by the way was a different amount. She said it was because they had deducted the tip.||Ok, happy to have that off my chest. We travelled over 14 days on this trip in Zaca, Guanajuato, and San Luis Potosi staying at various hotels. Quinta Real was the worst, as far as the overall experience. If this was really a classy hotel all that had to happen was a polite phone call from the restaurant stating the waiter was confused and neglected to run our credit card. My husband would have immediately returned to the restaurant from our room to clear things up, but we were treated like we were cheating jerks because their numerous waiters didn't handle...

If you are reading reviews of this hotel all the negative comments regarding ugly/dirty room carpet and draperies - they are accurate. The towels are threadbare as well. The public areas of the hotel are nicer and better maintained than the rooms. One evening we had drinks and snacks at the restaurant; the bar was not open at that hour. The service, food, and drinks were excellent. The second day we ate there it was a DISASTER all the way around. The service was slow, various waiters brought things - was indeterminable who our waiter was, the drink order was wrong, and the food was brought sporadically with terrible presentation. But, the main thing - after politely enduring a debacle of an EXPENSIVE lunch (appx 350 pesos for a warm shrimp cocktail that was inedible with celery the main ingredient) we requested our bill. The waiter said "charge to your room?" we said NO! (We never gave him our room number. ) My husband presented our credit card and tucked it into the leather portfolio. Waiter left. The portfolio was EVENTUALLY returned with a printed slip in which my husband signed after adding a gratuity. Yes, we did tip the acceptable minimum. We finished our beer and drink leaving saying goodbye to at least three employees. We are in our 70's so we didn't race outta there. Fast forward, when we got to our room, we received a phone call from a fast talking woman speaking Spanish. When I said no habla Espanol she hung up. Then I got another call from a woman who curtly said, "did you just TRY to charge your meal and drinks to your room? I said no. Explained we gave the waiter our credit card. Then she proceeded to ask me who the waiter was, did he take our card to the back room???? ......I said I don't know what he did with our card. Then in about 10 minutes we got a knock on our door, although we had the Privacy sign on door. There was a young woman standing there along with a big man holding one of those credit card machines. The young curt (I would normally use a word starting with a B but I am writing publically) saying once again we TRIED to charge the meal to our room, but since we had paid in advance we had no credit ...... We asked if the waiter ran our card or not - she never gave a clear answer. To get rid of her and her bouncer-type accomplice my husband gave them our credit card AGAIN which by the way was a different amount. She said it was because they had deducted the tip.||Ok, happy to have that off my chest. We travelled over 14 days on this trip in Zaca, Guanajuato, and San Luis Potosi staying at various hotels. Quinta Real was the worst, as far as the overall experience. If this was really a classy hotel all that had to happen was a polite phone call from the restaurant stating the waiter was confused and neglected to run our credit card. My husband would have immediately returned to the restaurant from our room to clear things up, but we were treated like we were cheating jerks because their numerous waiters didn't handle...

On the outside, it looks fabulous. It is partially surrounded by aqueduct and you actually live on the side of the bull ring. Our room faces an inside court yard which took away the view of the bull fighting ring. ( no difference if you stay in another non bull fight ring except for the expensive price ), |Inside , you have a vastly different perspective. Same old baby with a diaper pictures in the hallways and room, the one and only old elevator doesn’t show which floor and when it stops, it shakes and rattles. The room has old and worn carpet, the room is half lit and to not bright enough to read . There is a jacuzzi but we didn’t use it. The jacuzzi is tilted away from the drain so it left a puddle of water. Every time we showered, we stepped into a small puddle of water left from the one who used it before. Our room on the first night has 2 steps between the beds and the bathroom so you have to be careful when you use the restroom at night . There are pigeons within the premise on the outside and pigeons do what pigeons do, they poo and they coo but you won’t smell it and you only see it on the upper floor if the windows are opened . Food ( I looked at the breakfast menu ) is expensive. For that price, you could easily buy 3 breakfasts in a restaurant near the Cathedral. The hotel is about 15 minutes to the cathedral ( good and bad . Good is you don’t hear the bell from the church . Bad is the distance, going uphill from the central area back to the hotel ). ||Not everything is bad however. I have to praise the lady receptionist and Andre, the men at the door that greeted us ( they are not always there . 2 or 3 times we just walked in without anyone at the door and the cleaning staff cleaned our room every day ( but no new bar of soap every day. We stayed for 4 nights and we had one bar of soap to share between 2 persons. Shampoo however is plentiful for me ).||Another good thing is that it has a gym with a sauna which we didn’t use and bottle water and towels . People use the weight and left it on the floor but not one staff came and put it back on the weight rack. ||Even though our room is next to a staircase, it didn’t wake me up. The room is quite dark after turning off the lights . In the bathroom it is so dark that you couldn’t see the fingers. No morning light came in to wake us up.||The bed was comfortable and of decent size. ||It has a small fridge but 3/4 full with drinks . If you drink it, you pay for it. We use the little space there to store fruit....