Hôtel Al Bassatine — Hotel in Beni Mellal

recently had a very negative experience at the reception of Hotel Al Bassatine. My wife and I had made a booking in advance for a night getaway, but upon arrival, we were told by the lady at the reception that our marriage certificate was not sufficient for them to accept our booking.

The lady insisted that our marriage certificate did not have a seal from the court, and therefore, she could not confirm our reservation. This was absolutely ridiculous to us, as our marriage certificate is legally binding and valid. We explained this to her, but she remained adamant and refused to accept our booking.

We were extremely disappointed and frustrated by the lack of professionalism and understanding shown by the receptionist. It is unacceptable to discriminate against guests based on their marriage certificate, especially when it is a legal and legitimate document.

Overall, our experience at the reception of Hotel Al Bassatine was extremely disheartening, and we will not be returning to this establishment in the future. I would caution others to be wary of the discriminatory practices at this hotel and to ensure that their documentation meets the standards set by the staff before...

Great Hotel the view is amazing very relaxing and calm it's a great place to go for a vacation with your family the prices are great for what you get . The service is also top notch . From the people in the restaurant to the maids ,they were all very helpful, kind and gives off very positive energy Which is what complements the calming effect of the location I cannot finish this review without talking about the receptionist NEZHA , she was wonderful very helpful with her recommendations and explications this trip wouldn't be as great as it was without her . She was also very generous

Great Hotel Overall I would love to...

The hotel is well located close to the main centre of the city, the check in facilities were okay especially with the receptionist was helpful for answering questions about the places the one must visit... The room was pretty calm, however, it's overpriced considering the quality, the light wasn't working but it's no big deal, the door of the terrace wasn't working it was blocked and cannot be open, the toilet is not hygienic it's just a tiny little room with a toilet seat, the shower is separated and has no hot water, fortunately I used to shower with...