Taj Atlas Wellness Boutique Hotel & Spa — Hotel in caïdat de Ouazguita

NOT a 5* Hotel! 3* at a push.||Service painfully slow if they even remember the request or order. No one picks up hotel phone. No 24hour reception for emergencies or assistance. No communication between staff members to know what’s going on with pricing, rules, requirements, requests, orders etc. Food & Drinks limited for the hotel with no atmosphere in the dining area. No shops, restaurants or pharmacies near the vacancy, £70 taxi to any city civilisation. No coffee in the room, staff can’t explain the food they have to offer, no alcohol free, no room service unless keep reminding the staff that understand.||Spa is expensive for what’s to offer, spa staff didn’t speak English to understand I said I was in pain, too hot, being burnt & felt uncomfortable so ended up with embarrassing injuries for the rest of my holiday, also didn’t appreciate being stripped by the staff in front of my mum when explaining I didn’t want to be naked, nor have my naked private bits being sat exactly where others (my mums) private bits was sat bare as not sanitary.||Trips & excursions through the hotel are overpriced for what they’re offering, no explanation or description of trips for what you need to take/what to expect. (The desert, food, camel ride/quad bike trip) taxi driver didn’t understand English, where we was dropped there wasn’t any instructions on what to do or where to go & had to find someone who understand English to try explain, still wasn’t explained properly or correctly so had to seek to find taxi back to hotel. (Cheaper, safer feel, good English, better explanations of times & what is included & more accommodating booking through trip advisor for any excursions)||Wifi for the hotel is hit & miss & hardly reaches the rooms.||Pool is freezing & the atmosphere depends entirely on who else is at the hotel with you. Pool showers broken. Pool bar unstaffed & dirty towels left on the side.||Kittens on the property aren’t spayed so a kitten that was begging to come into the room for safety went into the next room & gave birth to still born kittens, luckily it was adults that had to experience the mourning kittens cries & dead kittens, would have been extra traumatic for a child to have seen & experience (if you see little Lilliana please give her my love as the hotel can name, feed & water them but not take care of basic serious matters).||Only advantage of this hotel is the nature garden to listen to the birds & see wildlife, the gardeners are funny to watch, it’s nice to enjoy the greenery, one nice staff member that tried really hard to help, grateful that they brought food to the room (when/if they remembered but never for the time you’ve asked even though they ask you what time you would like it everyday) & the smart tv in the room was best or would have died of boredom in the evenings as there’s no entertainment...

I could not in good faith recommend this hotel to anyone. I don’t know where to start really so I’ll give a quick summary. Dirty stained sheets (blood, grime, everything) every day that they just flip upside down when they “remake” the room. Towels are stained and grim. The rooms are beyond dated, dirty, with broken or dirty facilities in them (fridge/TV). Everyone gets an “upgrade” when they arrive, it’s just lies from the start. You’re told to order food an hour in advance because it’s all freshly made (apparently) but then hounded at 2pm to order your dinner and provide a time. It will not be on time whether you order it an hour in advance or 6 hours in advance. Food and drinks have a ridiculous mark up in price, you’re not allowed to bring any in from outside the hotel, not that there’s anywhere around to get any, but they’re frequently out of stock of things here. The menu is limited, the breakfast is the same every day, you can’t even ask for an orange at breakfast, you will be refused, and there is no option for all inclusive drinks as they said they “wouldn’t be able to track how many we had”. It’s 40 degrees and I just want to be able to have a bottle of water whenever I want. ||The facilities are shambolic. In the gym the treadmill and exercise bike are broken, everything is dirty and no one ever goes in there to clean. The floor is broken in so many places, and the air con doesn’t work. It’s just a hot room, it’s not a gym or a fitness centre.||The “spa” is a drained indoor swimming pool that looks like someone’s old garage. And there’s nothing more to say about it because there’s nothing more to it - that really is it.||The gardens are beautifully maintained, and the tagine is nice (although there’s a surcharge for ordering tagine), so if that’s enough to make you happy then go for it, but if you want a single other thing - I’m talking towels, drinks, clean sheets, helpful staff, variety, wellness, ice, available items on the menu, the facilities advertised on the website - then this isn’t the place for you.||There’s more bad to say but I’d be here all day. Everyone here is miserable, we’ve spoke to other guests who feel exactly the same and none of us can fathom how this place is still operating, let alone being called 5* and having positive reviews. ||I’m not typically a complainer, but I’ve never had to try so hard to find positives in a situation. I’m coming away from this holiday feeling mentally and financially drained.||Come to Marrakech, but do not come to...

We had a wonderful time at the Taj atlas. Six of us stayed for five nights and we found the place was clean, the staff were friendly and the food was amazing.||We booked several excursions via the front desk during our stay - Day trip to Marrakech, camel rides, quad bike through the desert, Day trip to Ourika Valley, nature trip through Amizmiz. Every time the front desk could not have been more helpful, especially Sabir who is an absolute credit to the team. One of our party left their phone in a local taxi during one of the days out - Sabir on front desk tracked it down and had it delivered to the hotel the next morning - no charge! ||The food at the restaurant was amazing. Not the largest or most varied menu but for a 5 night stay it was perfect. Breakfast every morning has some common elements (omelette, bread, coffee and juice) with other variations each day such as meats, yoghurt or semolina, orange slices etc. Lunch and dinner are both the same menu but please see the photos as the food itself was beautiful and kept 6 of us happy for our whole stay. There was a 50dh surcharge for some of the meals (e.g. steak) but the vast majority were included in our half board. Drinks were not included, with the exception of the coffee and juice at breakfast.||The place itself was clean, every day the flagstones were washed and swept, and an army of room cleaners descended on the rooms. ||The outdoor pool was not heated but coming from coastal UK this was fine for us, we were quite happy with the temperature. Pool towels were placed out by the pool every day for guests to help themselves.||We wanted somewhere quiet and away from everything and this really delivered. No traffic, no anything, just the gentle sound of the cockerels every morning. ||The one let down was the gym. The treadmill and bike were both broken and there really wasn't much in there at all. No racks, no steps, not even a kettle bell. Tempted to knock a star off for it as it's that badly in need of a refurb.||We tried the massage as well and yep, no complaints.||All in all we would happily recommend to anyone looking for a quiet...