Maria Towers — Hotel in Marrakesh Prefecture

Let me share a complete story that explains why booking at this hotel might not be the best idea

After enduring a lengthy six-hour journey—three hours on a plane and another three at the airport—the night before New Year's, we finally arrived at Maria Tower at midnight. Despite having reserved our stay through Expedia two days prior with a confirmed booking, our excitement turned into frustration. We waited for someone to open the doors for about half an hour, and when it finally happened, we were hit with the disappointing news that everything was fully booked.

Attempting to explain our reservation and payment, the on-site staff member insisted there was nothing they could do. Faced with no other available hotels and feeling thoroughly exhausted, angry, and disappointed, we reluctantly embarked on a five-hour drive to reach our destination—my parents' house. Frustrated, we called the number appeared in Expedia ,where a person claiming to be an ex-employee said that he doesn’t work their anymore and that we need to call someone else!!

Finding a number in Google , a lady acknowledged the problem and assured us of a refund, promising to call back. However, after a day of unsuccessful attempts to reach her, the hotel manager contacted us. He apologized and explained that they hadn't received our reservation due to suspicions that the ex-employee misappropriated the funds. The manager assured us they would handle the problem and issue a refund.

However, the owner of Maria Tower called later that night, stating they would not refund our money. The owner insisted that it was our responsibility to resolve the issue, claiming it was a recurring problem with more than four people having faced similar situations. They emphasized that we should contact Expedia to resolve the matter, placing the blame on their ex-employee.

In summary, it appears there is a significant issue with Maria Tower, involving an ex-employee and payment discrepancies. The conflicting responses from the hotel staff, including promises of refunds followed by a denial from the owner, contribute to a frustrating and confusing experience.

If you wish to avoid such complications and the added challenge of finding the remote hotel without proper infrastructure, I strongly advise seeking alternative...

An amazing villa, we must be the first people to stay here. Everything was brand new with really good decor, spacious, en-suite rooms with a decent sized pool and high end appliances from fridge freezers, coffee machines (they have more than one!) to toasters.

Some rooms have a mini-living room within their suite which is a nice touch.

WiFi is awesome, as a couple of us needed to get some work done remotely and there were no issues.

Interestingly, the Samsung fridge freezer has Spotify!

The only downside is all the rooms are not the same but then again it's really not needed and I don't believe it to be a bad thing as we all have high maintenance friends/family that need that special treatment.

In terms of location, it is a 30-minute drive to Gueliz or city centre Marrakech so you will need a car or a minibus depending on the number of people. We drive and had hired cars with people who like to drive so this wasn't an issue for us.

Well worth the money we paid but I'm sure the price will increase...

they double booked. arrived at midnight in the middle of nowhere, just to find out that the hotel was booked to a private group. now left stranded. travelling alone as a woman, this is an absolute no go. I hope I will get my money back...