Functional rooms & suites in a laid-back hotel featuring an outdoor pool & a restaurant.
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Accommodation Aircon wasn’t working Moved to another room, aircon work for one day and wasn’t the following day. Shower in the first room was wasting on the floor and had not warm water. Second room, the toilet sit was broken. The pillows were smelling sweat and dirt although covered in clean sheets. The kettle had some leaves boiled in it and wasn’t cleaned out. Fan in the toilet is broken.
Restaurant and Bar First day’s breakfast, they had ran out of food. Ran out of coffee and coffee cups. The restaurant had flies and breakfast yoghurts and fruits were covered in flies. Aircons in the restaurant were broken, in a 36-38 degrees temperature. The lunch was just horrible. Took 1hr 42mins to get me a pizza Many items on the menu not available.
Staff Generally not friendly.
Public toilets Didn’t have toilet paper. Fans are broken No hand towels Broken hand dryer Toilets are smelling
Conference Facilities The venue was buzzing with mosquitoes Poorly arranged Tea break catering was horrible.
Comment: This is horrible service for the amount that one pays per day to stay in this hotel. Things are falling apart and are poorly managed. I had horrible two nights and don’t ever want to come back here. You can’t continue charging such exorbitant prices for poor...
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The hotel has a plaque outside at reception depicting 4 stars. This sadly is not the case for a number of reasons.
Let us start with the positive points first, the airconditioners in the rooms work. And this heat that is rather a necessity more than it is a luxury. Bedding seems to be clean and not too worn which also makes a stay more comfortable.
Breakfast also is not bad at all and manages to set up your day well.
The negatives are items that can be fixed and rather easily. Should I say most of them can be fixed easily. The first negative is the staff. For the simple reason they lack proper training. A well trained attentive staff member can make an average establishment into a good one. The restaurant for dinner also leaves much to be desired as service was slow and the menu limited with items not being in stock.
The overall experience leaves one decidedly underwhelmed given that it is part of Protea Marriot group.
The problem one has to deal with is finding a reputable establishment and in areas such as these one tends to revert to tried and tested brands. It’s when these brands then fail to live up to their own standards that one feels let down.
Not the worst place I’ve had to spend a night but certainly not the best either. Next time I would think twice before...
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Never is really long time…. But I will NEVER EVER stay at any Protea Hotel again! Me and my colleagues booked in today; colleague’s key-card not working and when they got it open the door was struggling to close again. Moved him to a new room. We went for dinner. They ran out of Windhoek Draught. Unfriendly waiter; had to call him to take our order. Worst food ever! Very small portions at a very very expensive price. Food cold and tasteless! When one of my colleagues sent his ‘very raw’ and cold sirloin steak back they suddenly had no sirloin steak anymore. When i got to my room my key-card was not working. Went back to receptionist and it seemed like a huge effort for her to help me. She finally got it fixed. Went back to my room to get ready for bed…. Bed lamp not working, aircon sounded like ir is going to explode any moment, dirty shower curtain, dirty bath mat, almost no toilet paper, bedding dirty!!! I will NEVER EVER stay at any Protea hotel again! Worst...
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