Out of Africa Town Lodge — Hotel in Otjiwarongo

We recently hosted our end-of-year party at Out of Africa, but unfortunately, it turned out to be a very unpleasant experience. While the food and drinks were top-notch, the service left much to be desired. The staff were rude and unwelcoming, and when it came to closing time, they made no effort to inform us that the venue was closing. Instead, they simply took our drinks outside, and while we were still seated, they turned off the lights without any warning. To make matters worse, they didn't even pack all of our leftover food in the takeaways. The lack of communication and poor customer service really overshadowed what could have been a great event. Out of Africa needs to make significant improvements in their customer service to match the quality of their food and drinks.

Thank you Mr. Leon for contacting me regarding my review. It is never our intention to make anyone look bad, instead, we should embrace positive criticism. My apologies for omitting the fact that we were late, though it was communicated over the phone. I will definitely return to dine at Out of Africa, as, as I mentioned, the food...

Had lunch here and decided to also get some work done. The food was delicious and the staff was super friendly and accommodating.

I just had an issue with the waiter not understanding my order. I asked if I could order the kiddies portion of lasagna as I was not really hungry. She said yes and explained the size. All while I was pointing to the item on the menu clearly under kiddies.

When she brought the food the portion was bigger than expected and not with chips. I asked for the chips to which she said it does not come with chips, I showed her the menu item again and chips was brought.

When the bill came she charged for the normal lasagne portion which was much more expensive. I don’t mind if I am not allowed the kiddies but it must be communicated , the much more expensive item can’t just be added to the bill without communication.

I think some additional training for communication for the waiters might be needed.

The rest of the food and...

My family and I were in Otjiwarongo on holiday at Mt Etjo game reserve. After our time there, we stayed 3 nights at Out of Africa Town Lodge. We’ve stayed here 2 other times and loved it every time. The owners are fantastic, very friendly, engage our kids and are generally just really good people.

The atmosphere here is also really great. Lots of green space, a great pool and the food is fantastic. Whether ordering from the menu or going for the buffet, you cannot go wrong. Also, don’t miss the village cafe in town, also run and owned by the same couple. Good no bake cheesecake there.

The rooms are very comfortable and well done. As a family of six, we never feel cramped and the owners and staff go out of their way to make sure all is well. I 100% recommend any family’s to stay here.

Location is great as it’s just off the corner of the southernmost roundabout as you head south to windhoek. Nothing is far from here and it’s off...