Hotel Namaste Nepal — Hotel in Birendranagar

I was recommended by a colleague to try Hotel Namaste for my meals, and for the past few days I have been regularly having lunch and dinner here. While the food itself has been satisfactory, unfortunately my experience with the staff today was extremely disappointing.

When I asked a simple question at the counter regarding my bill, the staff member not only attempted to charge me for water I hadn’t ordered but also mocked and laughed about it with his colleague. Later, when I inquired if the restaurant provides a bill for lunch, I was laughed at again instead of being given a straightforward answer.

Thankfully, a senior staff member later explained the process clearly, which I appreciated, but by that time the damage was done. The unprofessional behavior and lack of basic courtesy from the other staff left me feeling disrespected and uncomfortable.

I hope the management takes this feedback seriously, as respectful customer service is just as...

I had a wonderful stay at Hotel Namaste Nepal in Surkhet. The hotel is truly beautiful with a warm and welcoming ambiance. The rooms are exceptionally clean, comfortable, and well-maintained, making it a perfect place to relax.

Each room comes with an attached bathroom and is equipped with all the essential amenities like TV, AC, fan, and free Wi-Fi. The rooms are also well-furnished, adding to the comfort and convenience of the stay.

The mess (dining area) was another highlight. The food was delicious and the taste exceeded my expectations. I truly appreciated the quality of service provided by the hotel staff, they were courteous, attentive, and professional.

Overall, I absolutely loved my experience at Hotel Namaste Nepal. Highly recommended for anyone visiting Surkhet and looking for a clean, comfortable, and well-serviced place to stay!

Some glimpse (pictures) are...

Hotel Namaste Nepal has a lovely, romantic atmosphere with beautiful lighting and a charming water fountain that creates a peaceful ambiance—perfect for a relaxing stay. The food is okay, not exceptional but definitely decent. The rooms are cozy but had a slight foul smell, and while the bathroom was nice, it felt a bit congested. We also had to request bathroom slippers after arrival, though the staff provided them promptly.

The staff here are polite and friendly, but there’s room for improvement in attentiveness; we had to call and remind them for our orders, and one order was missed entirely. Overall, Hotel Namaste Nepal has great potential with its appealing setup and welcoming vibe, but some extra attention to hospitality and resources would make it a truly...