IKEA Utrecht — Hotel in Utrecht

My experience with IKEA's kitchen purchase has been nothing short of a nightmare. From the very beginning, the signs of their poor customer service were evident. Appointments were canceled on a whim, leaving us stranded in an office for an extended period. Finally, when someone did show up, the computers were conveniently malfunctioning. Despite the frustration, we managed to place the order and pay promptly upon receiving the invoice.

As the promised delivery date September 1st approached, hope turned to disappointment. A broken drawer and missing screws for the dish washer cover were just the beginning of a series of issues. What followed was complete silence from IKEA's end. When I took the initiative to reach out, my attempts were met with empty promises and excuses.

Despite countless calls and weeks of persistence, we received no follow-up from IKEA Utrecht as promised. The blatant disregard for customer concerns was infuriating, especially after paying the full amount for the kitchen. The lack of care became evident once they had our money.

After three grueling months of back-and-forth, a simple phone call was all it took to resolve the matter with an employee who ordered two screws and a new drawer. The installation process was another saga of errors, including receiving the wrong drawer and having to reschedule.

And just when it seemed like the ordeal was over, further issues emerged. The black paint on the water tap started peeling, and the control-wheel on our brand new, top-of-the-line oven broke. Calling IKEA for help was met with incredulous responses. The customer service representative dismissed my concern about the tap paint, claiming it was my fault for using soap to clean the tap, even though nobody told us that you shouldn´t do that and we never received a manual with cleaning instructions.

For the oven, I was directed to the manufacturer, Electrolux, who proved equally unhelpful. They refused assistance without a serial number that was nowhere to be found on the oven.

Despite paying a significant amount, the lack of support and warranty for the myriad issues is shocking. Even more infuriating is the realization that if I hadn't paid promptly, IKEA would have hounded me relentlessly. A customer service representative's offer of a €40 gift card felt like a pitiful attempt to solve the problem.

This experience has left me deeply disappointed and frustrated. I urge anyone considering a purchase from IKEA to think twice. The lack of accountability, poor communication, and complete disregard for customers make this a choice I regret wholeheartedly.

P.S.: I tried to attach pictures from the 1.Sep when they started with the installation and one from mid january when the dish washer cover was STILL missing but google doesnt allow it because they...

What happened to Ikea? I dont know where to start. I am an designer and in the business for almost 20 years. We grew up with Ikea and me and my colleagues worshipped the designs, the QUALITY!!!, the stores, the marketing genuity behind the brand. I have worked for both retail and for individual clients, and bought for years for my clients, ordered or pointed my clients to buy from Ikea. Now in the last decade the products are produced with horrible quality. The office/work desks are damaged after a couple of months even if you just use laptops on them! The bathroom furniture literally swells even with humidity. I am assuming the kitchen cabinets will do the same. They dont also offer a wide range of decent white good brands, but a lot of Chinese productions. You can move an Ikea bookcase(bed frame, office table, and such you name it) if lucky a 3rd time even in the same house. You usually miss or brake the pieces, and then if lucky again!, you get some silly screws a few months after you order from the customer service. The stores are heartbreakingly worse. They are like ghost towns. Staff working in the kitchens-in restaurants and behind the snackbars- are overwhelmed and extremely grumpy. Where are the staff in the stores beside 1-2 walking around? Why is there no cashier? Why cant I pay my food shopping with cash? I was shopping for food with a couple of people at the same time from different machines, two started beeping to be checked for theft!!! We had to wait some grumpy lady to come from a backroom after a while and check our shoppings if we stole something. Guys, I didnt choose this method! I dont want to scan my purchase, I dont want to be checked like a criminal every time I shop, I want my friendly cashiers back! If you know how the retail works, you know that you already pay for the cashier service and for the stolen products in every each purchase you make. Did you give me a discount for using the machines and doing the work of a cashier that had to be provided by your company that I already paid for? NO! I understand Ikea is bought more than a decade ago by another company and the new shareholders have no love or vision of the brand that made it Ikea, but this is literally the worst shopping experience ever. There are many alternative brands with the same poor quality and service, and maybe Ikea will live for another decade but this is sad! And last, I am a vegaterian and I find pushing a meatless menu-only chicken hotdogs- in the snack corner and limited menu in the restaurant very totalitarian. You cant try to push an ideology on people because you are a big company. If you want to help the earth just turn back to the organic food like the old Ikea, Swedish mother company, once invested! Sad...

One of the worst experiences in my life. We bought a kitchen at IKEA Utrecht and service is just bad. We had an appointment to create an order but we ran out of time. Then the designer said he will send us an email with payment link so we can go through the order and compare to our quote (since the design changed a bit) and then we can pay. He never sent the payment.

We wrote multiple emails to IKEA Utrecht and they never answered. We called the support and they couldnt do anything. Then I had to go two times in person to ask them to check the emails and to send us a payment link so we can get our kitchen on time. After second visit, the girl sent us a payment link and we paid for the kitchen. Unfortunately, some pieces were missing so she gave me a list of where to buy them and a list of some that were not available at all. So, the same day I went to IKEA Utrecht and bought some missing pieces from there.

Then I had to drive to Delft to buy 4 pieces. At this point, we are still missing 5 doors, so I kept checking the website to see if they will become available anywhere. Eventually they were available in Eindhoven (1 door) and in Henhelo (4 doors). Then in Utrecht, one door became available and I went there only to find out that they dont have it. So I talked to a worker in warehouse area and he told me I should go upstairs to IKEA kitchens to get them to make a followup order so they can keep checking with main distribution center when the pieces will be available (So I dont have to drive all around the country picking up doors).

I went upstairs, talked to them, they said, no problemo, send us an email and we will make it. I sent an email last week Friday, then another one this week Monday and I never got a response. By this time, the pieces were sold both in Eindhoven and Hengelo and now I cant even drive to get them. The worst thing is, I have to drive again to IKEA Utrecht to beg them to check emails and answer me.

This is the worst experience when it comes to working with a department I had in my life. I feel as customers, we did everything right, and we keep trying to work with them to move things forward. But, IKEA Kitchen department in Utrecht - very...