Solscape Raglan — Hotel in North Island

We had been really looking forward to our stay at Solscape. We booked and paid for three nights on a powered site. When we arrived, we found that reception had closed early, our allocated pitch was already occupied, and there were no other pitches free.| |We tried to talk to staff in the kitchen and elsewhere onsite, but they were rude and not interested in helping us. We called the out-of-hours numbers several times until someone eventually answered, and we spoke to a manager. He told us he was on his way up from the town. We waited at reception at the entrance to the site. When he arrived, he drove straight past us, and didn’t stop to acknowledge us or reassure us he was going to sort things out. ||After a further wait (we had now been waiting an hour and a half), I went to try and find him. He was sitting in his car on the phone and refused to acknowledge my presence. He was the fourth member of staff that had now ignored me, so I was getting a bit tired of it. (It turns out that the other members of staff were probably woofers and not paid staff. That might explain why they weren’t interested in sorting out a double booking.)||Eventually, the manager finished his call and was clearly unapologetic. After a brief discussion, he said he was going to ‘kick the other guy off the pitch’. I was uncomfortable with that, so he suggested that I ‘find somewhere else to stay bro’. So, after two hours of trying to get a member of staff to sort out the double booking, we left with no apology, no refund and nowhere to stay at 7.30pm in the evening. ||The website made it look like a friendly and spiritual place. Nothing could be further from the truth. It is rundown and has a very unfriendly vibe. It has stunning view from the café, but the junk on the lawn spoilt it. The powered sites are cramped in a corner of the car park next to permanent residents who were clearly over having to share...

We had been really looking forward to our stay at Solscape. We booked and paid for three nights on a powered site. When we arrived, we found that reception had closed early, our allocated pitch was already occupied, and there were no other pitches free.| |We tried to talk to staff in the kitchen and elsewhere onsite, but they were rude and not interested in helping us. We called the out-of-hours numbers several times until someone eventually answered, and we spoke to a manager. He told us he was on his way up from the town. We waited at reception at the entrance to the site. When he arrived, he drove straight past us, and didn’t stop to acknowledge us or reassure us he was going to sort things out. ||After a further wait (we had now been waiting an hour and a half), I went to try and find him. He was sitting in his car on the phone and refused to acknowledge my presence. He was the fourth member of staff that had now ignored me, so I was getting a bit tired of it. (It turns out that the other members of staff were probably woofers and not paid staff. That might explain why they weren’t interested in sorting out a double booking.)||Eventually, the manager finished his call and was clearly unapologetic. After a brief discussion, he said he was going to ‘kick the other guy off the pitch’. I was uncomfortable with that, so he suggested that I ‘find somewhere else to stay bro’. So, after two hours of trying to get a member of staff to sort out the double booking, we left with no apology, no refund and nowhere to stay at 7.30pm in the evening. ||The website made it look like a friendly and spiritual place. Nothing could be further from the truth. It is rundown and has a very unfriendly vibe. It has stunning view from the café, but the junk on the lawn spoilt it. The powered sites are cramped in a corner of the car park next to permanent residents who were clearly over having to share...

We had been really looking forward to our stay at Solscape. We booked and paid for three nights on a powered site. When we arrived, we found that reception had closed early, our allocated pitch was already occupied, and there were no other pitches free.

We tried to talk to staff in the kitchen and elsewhere onsite, but they were rude and not interested in helping us. We called the out-of-hours numbers several times until someone eventually answered, and we spoke to a manager. He told us he was on his way up from the town. We waited at reception at the entrance to the site. When he arrived, he drove straight past us, and didn’t stop to acknowledge us or reassure us he was going to sort things out.

After a further wait (we had now been waiting an hour and a half), I went to try and find him. He was sitting in his car on the phone and refused to acknowledge my presence. He was the fourth member of staff that had now ignored me, so I was getting a bit tired of it. (It turns out that the other members of staff were probably woofers and not paid staff. That might explain why they weren’t interested in sorting out a double booking.)

Eventually, the manager finished his call and was clearly unapologetic. After a brief discussion, he said he was going to ‘kick the other guy off the pitch’. I was uncomfortable with that, so he suggested that I ‘find somewhere else to stay bro’. So, after two hours of trying to get a member of staff to sort out the double booking, we left with no apology, no refund and nowhere to stay at 7.30pm in the evening.

The website made it look like a friendly and spiritual place. Nothing could be further from the truth. It is rundown and has a very unfriendly vibe. It has stunning view from the café, but the junk on the lawn spoilt it. The powered sites are cramped in a corner of the car park next to permanent residents who were clearly over having to share...