Citilodge Hotel — Hotel in Lagos State

I stayed at citilodge on 24th Feb 2016 for a night on a recommendation from my cousin whom his driver made the reservation. I checked in about 7pm that night with my cousin's driver, the receptionist did not make an attempt to welcome me as I walked into the hotel and proceeded to the room allocated to me with the driver who had the key.||on entry the room, I was welcome with a bad smell and I asked if they could spray the room with an airfreshner and they did.||On settled down into the room and went into the bathroom to have a shower, discovered the shower was not working and tried to call the reception to reports the faulty shower and the non-working bedside lambs and plugs and fuses in the room but couldn't get through to the reception as the line was engaged. ||So, I had to wait for the driver to return back from his errand after 2hrs to get him to get someone to come and have a look at the faulty shower. ||They couldn't do anything to fix the shower and the only thing they could give me was a bucket to use for my shower. At this point, I noticed a little patch of water in the bathroom near the floor drainage.||in the morning, I went into the bathroom to have my shower, the bathroom was more like a flood site, again proceeded to call the reception to report the flood, the line was engaged again and I had no choice but to go out of my room with a towel wrapped around me and stood at the edge the of the stairs and shouted out for someone to come into my room RM 217.||A youngman came and I showed him the flood of water in the bathroom, he apologised and asked if he could wipe the floor, I told him to come back as I was about to have my bath and he left.||He did not return back to clean the room and on checking out that morning, I saw the front desk manager, explained to him my experience of the hotel and showed him the state of my room. He apologised sincerely and asked if could stay one more night and said, you should have breakfast at least.||Well, I was not aware breakfast provided as I was not attended to on checking into the hotel the previous night.||The service was extremely and the customer care at all. I feel that I just paid my hard earned money to be punished and abused by the staff at this hotel and this should not happen again to...

I stayed at citilodge on 24th Feb 2016 for a night on a recommendation from my cousin whom his driver made the reservation. I checked in about 7pm that night with my cousin's driver, the receptionist did not make an attempt to welcome me as I walked into the hotel and proceeded to the room allocated to me with the driver who had the key.||on entry the room, I was welcome with a bad smell and I asked if they could spray the room with an airfreshner and they did.||On settled down into the room and went into the bathroom to have a shower, discovered the shower was not working and tried to call the reception to reports the faulty shower and the non-working bedside lambs and plugs and fuses in the room but couldn't get through to the reception as the line was engaged. ||So, I had to wait for the driver to return back from his errand after 2hrs to get him to get someone to come and have a look at the faulty shower. ||They couldn't do anything to fix the shower and the only thing they could give me was a bucket to use for my shower. At this point, I noticed a little patch of water in the bathroom near the floor drainage.||in the morning, I went into the bathroom to have my shower, the bathroom was more like a flood site, again proceeded to call the reception to report the flood, the line was engaged again and I had no choice but to go out of my room with a towel wrapped around me and stood at the edge the of the stairs and shouted out for someone to come into my room RM 217.||A youngman came and I showed him the flood of water in the bathroom, he apologised and asked if he could wipe the floor, I told him to come back as I was about to have my bath and he left.||He did not return back to clean the room and on checking out that morning, I saw the front desk manager, explained to him my experience of the hotel and showed him the state of my room. He apologised sincerely and asked if could stay one more night and said, you should have breakfast at least.||Well, I was not aware breakfast provided as I was not attended to on checking into the hotel the previous night.||The service was extremely and the customer care at all. I feel that I just paid my hard earned money to be punished and abused by the staff at this hotel and this should not happen again to...

I stayed at the hotel for 9good days but trust me l will never ever in my life try to boom there again,the room that l went to for the first night even the homeless people won't be able to sleep in it,trust me it was the worst thing ever,the bed was something else,the bed sheets and bedcovers instead of them being white in colour they have changed to cream,the bathroom tub had stains everywhere inside,the bathroom mirror had brown stains everywhere, toilet itself dirty,everything needs to be renovated. The next day l asked for a change of room and l was assisted by the receptionist and trust me they are all nice but the place is dirty,l was then taken to more than 4rooms to choose the one l can go to,all of them looked just the same as the one that l just came from,still the bath tubs with brown stains all over,until l went to the 5th one that l had to take as l didn't have a choice my money has already been taken,the room was bad but not as bad as the ones l have been to,I'm grateful l went with my towels and some sheets which l had to use whilist in the hotel,their towel and bedsheets are very dirty ,please you people you need to do better,at least try and renovate the rooms,bathtubs and try to give people clean white bedding and toilets instead of white bedding and towels that has turned to brown that's real not fair and because of that l don't see myself coming there nomore,and that's bad it was my first time in the country and had to meet such,hopeful you...