Storfjord Hotel — Hotel in Ålesund

We stayed at all three of the 62 Nord properties on our recent trip and this was the most expensive ($900+ night with dinner) with by far the worst service. I had been looking forward to staying here the most for my birthday and was really disappointed. From the arrival on there were gaps in the service and facilities. When we arrived it took over 30 minutes for the receptionist to acknowledge us and check us in. She in fact checked someone else in who came in after us ahead of us despite the fact that we had been waiting right in front of her in the lobby. I’ve received faster service at a courtyard Marriott. While the room was lovely, the door handle was broken and fell off in my hand and the bathroom shower is dark and poorly lit. The sauna and hot tub were nice but the sauna was so crowded I (and others) had to wait to use it, which made it unpleasant and less than relaxing. The lowlight of the trip was the Lavvo dinner which was my special birthday dinner of the trip. This is marketed as an exclusive and special experience for hotel guests and is over $200/pp. First, getting to the lavvo required a 15 minute muddy hike. No instructions on where to meet or what to wear were provided before hand and I had to go back to my room to change into suitable footwear. Next, the experience is incredibly smokey inside. It’s marketed as learning how to cook and as several courses. It was just one person cooking with no server, and was one entree and one very subpar dessert (that came from jars). The cook/server at one point told us that he had forgotten the caviar and had to leave to get it, so that by the time he came back and served dinner, the potatoes were cold. The server then left again after be plated dessert which was then served as blobby plate of mush that looked like vomit. I get it was rustic, but this one entree with sad dessert was not a $200/pp experience. Further, we learned that the hotel refunded the other guests that night for part of the dinner based on not being what was advertised. My husband emailed the hotel and one week later has yet to hear back. I’m not one to leave 1 star reviews, but the fact that we wrote directly to the hotel for them to remedy this and did not receive any reply has lead me here. This is not the luxury experience you are looking...

We stayed at all three of the 62 Nord properties on our recent trip and this was the most expensive ($900+ night with dinner) with by far the worst service. I had been looking forward to staying here the most for my birthday and was really disappointed. From the arrival on there were gaps in the service and facilities. When we arrived it took over 30 minutes for the receptionist to acknowledge us and check us in. She in fact checked someone else in who came in after us ahead of us despite the fact that we had been waiting right in front of her in the lobby. I’ve received faster service at a courtyard Marriott. While the room was lovely, the door handle was broken and fell off in my hand and the bathroom shower is dark and poorly lit. The sauna and hot tub were nice but the sauna was so crowded I (and others) had to wait to use it, which made it unpleasant and less than relaxing. The lowlight of the trip was the Lavvo dinner which was my special birthday dinner of the trip. This is marketed as an exclusive and special experience for hotel guests and is over $200/pp. First, getting to the lavvo required a 15 minute muddy hike. No instructions on where to meet or what to wear were provided before hand and I had to go back to my room to change into suitable footwear. Next, the experience is incredibly smokey inside. It’s marketed as learning how to cook and as several courses. It was just one person cooking with no server, and was one entree and one very subpar dessert (that came from jars). The cook/server at one point told us that he had forgotten the caviar and had to leave to get it, so that by the time he came back and served dinner, the potatoes were cold. The server then left again after be plated dessert which was then served as blobby plate of mush that looked like vomit. I get it was rustic, but this one entree with sad dessert was not a $200/pp experience. Further, we learned that the hotel refunded the other guests that night for part of the dinner based on not being what was advertised. My husband emailed the hotel and one week later has yet to hear back. I’m not one to leave 1 star reviews, but the fact that we wrote directly to the hotel for them to remedy this and did not receive any reply has lead me here. This is not the luxury experience you are looking...

We stayed at all three of the 62 Nord properties on our recent trip and this was the most expensive ($900+ night with dinner) with by far the worst service. I had been looking forward to staying here the most for my birthday and was really disappointed. From the arrival on there were gaps in the service and facilities. When we arrived it took over 30 minutes for the receptionist to acknowledge us and check us in. She in fact checked someone else in who came in after us ahead of us despite the fact that we had been waiting right in front of her in the lobby. I’ve received faster service at a courtyard Marriott. While the room was lovely, the door handle was broken and fell off in my hand and the bathroom shower is dark and poorly lit. The sauna and hot tub were nice but the sauna was so crowded I (and others) had to wait to use it, which made it unpleasant and less than relaxing. The lowlight of the trip was the Lavvo dinner which was my special birthday dinner of the trip. This is marketed as an exclusive and special experience for hotel guests and is over $200/pp. First, getting to the lavvo required a 15 minute muddy hike. No instructions on where to meet or what to wear were provided before hand and I had to go back to my room to change into suitable footwear. Next, the experience is incredibly smokey inside. It’s marketed as learning how to cook and as several courses. It was just one person cooking with no server, and was one entree and one very subpar dessert (that came from jars). The cook/server at one point told us that he had forgotten the caviar and had to leave to get it, so that by the time he came back and served dinner, the potatoes were cold. The server then left again after be plated dessert which was then served as blobby plate of mush that looked like vomit. I get it was rustic, but this one entree with sad dessert was not a $200/pp experience. Further, we learned that the hotel refunded the other guests that night for part of the dinner based on not being what was advertised. My husband emailed the hotel and one week later has yet to hear back. I’m not one to leave 1 star reviews, but the fact that we wrote directly to the hotel for them to remedy this and did not receive any reply has lead me here. This is not the luxury experience you are looking...