Morgedal Hotell — Hotel in Kviteseid

So, the staff definitely get like a 9,5/10! They’re helpful, kind, and very accommodating. Me, my boyfriend and our two dogs had booked through booking.com and for some reason they didn’t have the option to book with dogs? So when we arrived, they hadn’t given us a dog friendly room. That’s not their fault, and they did give us another room that we payed extra for (400NOK for dogs + 300 NOK for the room so 700NOK extra all together). The room was nice and clean, but the bathroom was somewhat old. The pool was also a bit outdated, and it was mold or black spots on the pillows in the jacuzzi. Parts of the jacuzzi also fell into the water as we sat there.. The sauna works but you have to ask them to start it from the front desk or else it won’t switch on, and some guest we met didn’t know about it and just figured it was broken. A piece of the stone interior of the ice bath was broken. The shower head leaked and the water went everywhere else but on us. Also sadly some mold in the shower as well in the swimming pool area. ||The dogs loved it tho, and the...

Staff were very friendly and location is great, just off the main road but far enough not to be troubled by any traffic noise |Swimming pool was very good, gym adequate and great to see that they had these facilities. |The room we had (106, which is a dog friendly room) is very good size and very near to side exit, which is good for dog walks. The bathroom is on the small side but space was used well and great shower.|It was great that we were able to use the free tea/coffee facilities in the loony and enjoy it with our dog being allowed in the public areas. |Dinner was a buffet (NOK 300/each), which has a great selection of cold meets and fish and some salads. Warm dishes were, as hotel was quiet, just two. Lasagne and fish and chips. Both tasty.|Breakfast buffet was very good with some...

Firstly - this is a very nice hotel in a beautiful area. But our stay was compromized by agency booking.com and hotel not being able to cooperate good enough. Booking.com managed to book two rooms of a room cathegory that the hotel only have one of. The hotel then asked us to cancel the booking - and very nicely gave us "the owners suite" (very nice - but hard beds and very overfurnized living room). Then both booking.com and the hotel managed to charge our credit card double. (Customer support in booking.com helped a lot, reception not so much...) ||||Restaurant has very good food - but need to improve on service, consistancy and follow up on tables. ||||Nice swimming pool area with spa section with some minor errors that should...