Posh lodging offering 4 elegant restaurants & a bar, as well as a spa with heated pools.
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We booked a table at the restaurant of the hotel Saturday night at 8pm ( we were not guests). They have buffet dinner.
We arrive at 8.10 we sit and order wine. By the time we went to get our first plate it was already 8.30. At 9.15 when we wanted to go back again to get some more food all the food was gone. They took it away. We tried to talk to the restaurant manager and she looked like she didnt't care at all about what happened. Didn't have the understanding to listen to us. She kept reapiting non sense stuff that had nothing to do with our case and the dinner. Then we talked the a lady that she was Sales Manager, meanwhile she was informed by the other kitchen team the we actually arrived at 8 and not 8.10 and that we went to get food 3 times already before they took out the food. All lies. I dont who why whould they say that ?
The sales manager had no listening skills, felt like she didn't care at all about people having a bad experience and no intention to listent to anything we would say. She kept repeating Im sorry..Im sorry.. Im sorry. Felt like we were talking to a robot.
On the phone the guy that took our reservation smartly didnt inform us when we wanted a table for 8 pm that the kitchen would close at 9.15
If we would be told that we would just have one hour to eat on a Saturday night we definitely wouldn't book this bouffet restaurant
You really get a feeling that they just care about getting your money cuz they are the only big hotel in the area so they have no competition.
Also wanted to mention that our waitress was...
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Very amazing location. Great surroundings. The hotel is well kept outside and is kept very clean and traditional inside. The rooms could be better. The bathtub was really tiny and we had gotten a family room… or suite. Anyways, the buffet is good, not great. The play area for kids is very cool. Nice and family oriented. BUT the management could improve. Our room had a huge tick. Like the ones that belong to a huge animal. Horrible. We called, a nice lady took it in a bag. They said cleaning personal would check. It looks like they didn’t because nothing was moved. I emailed the manager to follow up on this because I wanted for them to give me peace of mind that this was an odd situation, unusual… maybe I expected the manager to show surprise as it would bd normal for something that doesn’t happen. No. The surprise never came. Instead, she recommended me to check my 6 year old kids and myself because the tick was full of blood. She never said this is a first or that the hotel would make a thorough inspection of the room or the play area. Not the expected “rest assured this a very isolated situation and we will make sure it is a first and last”. Just a following email with the same concept. Terrible. I am not going back, no matter how much I like to spend the night in a hotel with my children just to get away from home. Home that is not even 1 hour 20 minutes away. Huge...
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I recently had the pleasure of staying at the Alexandra Hotel in Norway, and the experience was nothing short of exceptional. From the moment I arrived, the hotel impressed with its elegant ambiance, warm hospitality, and attention to detail. The rooms were both spacious and luxuriously appointed, offering a serene retreat with tasteful décor and high-end finishes that made for an incredibly comfortable stay.
One of the standout features of the hotel was the variety of on-site entertainment options. I thoroughly enjoyed the shuffleboard, air hockey, and table soccer, which added a fun and engaging element to the experience. These amenities provided the perfect way to unwind and socialize after a day of exploring the surrounding area.
Another highlight was the hotel’s buffet, which offered a wide selection of high-quality dishes to suit every palate. From fresh, local ingredients to beautifully presented options across multiple cuisines, the buffet was both satisfying and refined—a true culinary delight that complemented the overall luxury of the hotel.
The Alexandra Hotel masterfully combines sophistication, comfort, and entertainment, making it an outstanding destination for both relaxation and recreation. I would gladly return and highly recommend it to anyone seeking a well-rounded and memorable...
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