Rauland Høgfjellshotell — Hotel in Vinje

I was told in hotels.com that this hotel had a indoor swimming pool. That was not correct. Closed since covid beginning but still openin web site for hotels.com.|I have a son 8.5yrs that love to swimming. So this was a disaster for him. And me. Paid around 200 euro for 1 night. And totally waste of money.|Bedroom was old, window inside was leaking paint. And 1 pluss was the cleaning of room before stay there. Good i would say. But next morning i had a issue about toilet. Didn't flush down, and when we took shower toilet xxxx come up....|This is not a 5 or 4 star hotel. If i make a report it would be max 2 stars. |I been living in around 1000 different hotels in my life. And this one is 1 of the worst i been living in.|Inside the room paint is falling off around the windows. Resception guy dont give a xxxx about wifi, breakfast etc. And about the swimming pool, he just said. Talk to hotels. com.... Not give me any discount or anything. Pure buisness.. |I will never put me or my family to this place for 8 generations.|To all other people that want to stay a nice place up in the mountain. Search and ypu will be more happier than this place.||To the owner:you should sell as soon as possible, so people that can run a hotel can make a good...

We stayed here on a Globus bus tour of Norway. I paid more for a single supplement & got the tiniest room ever! The bathroom shower was smaller than one I had on a cruise! My room did not have a kettle for morning coffee so I asked for one and the front desk lazy guy handed me a white plastic kettle with a duct taped crack down the side. I said “are you kidding? That doesn’t look healthy!” He said that was the only one they had available. I said” excuse me can’t you get a good one from an unoccupied room?”(The hotel was NOT full) He said that he couldn’t do that, but finally came up with one since I was throwing a fit & the Tour director “Irv”blew me off when I showed him the kettle (although he kept saying during the tour, if we ever have a problem to let him know) although I’m not sure why we would let him know, if he wouldn’t even help!|Also I asked the lazy front desk guy for another bath towel & he said to come down to the front desk and get it, so I asked him “isn’t that your job?” & he mumbled and said he would bring it to my room. Also my “ghetto” room had a view of the tour bus & car park! Woo hoo! What a letdown of a hotel….take my advice find a better...

If the location alongside the skiing tracks are marvelous to direct connect to the activities, the hotel’s comfort should be improved.

The lack of workable sauna and pool (maintenance ????) are not balanced by eventual alternatives, thus we do consider this a weakness in the global offer.

As a consequence, we had to sort out by ourselves with the desk staff how we could book a sauna in Vierli, this is the type of service that could easily be proposed to help guests sorting out the lack of in-house offer.

The kitchen were poorly equipped, the lack of extra appliances were however filled after our request. But don’t expect premium quality, basic equipment reveals a trend to cut costs.

To summarize I would recommend a global refurbishment of both the flat comfort and appliances quality.

Our comment wouldn’t be complete without thanking desk staff for their kind help during...