Pacific Gardens Hotel — Hotel in New Guinea

We stayed at hotel for 4 days. Could not recommend hotel to anyone. Good quite location, nice outlook. Room large and adequate. Bed and Shower good. Water leaked into bathroom from shower door. Television and Bedside lamps did not work. Light in main area of room flicked continually. When reported nothing was done to replace lamps and light bulb. Overall the majority of food was below standard. Steak unedible. Many meals served with no vegetables. Asked for vegetables and none were served. Travel with group of 5 people and ate all our meals at hotel. At no given time were the meals for the table served together. At every meal some in the group had completed their meals while others were still waiting for the meal to be served. The last evening we were asked to preorder our meal at lunch time and had a 6.30pm dinner booking. There was a group of 17 people and again some had finished their meal while others were waiting to be served. One person received entree and main together and food was inedible. My husband and myself ordered pizza. Others in the group had competed their meal and ours had not been served. When it was served it was inedible. The base was so dry and hard one could not cut it. I believe it has been prepared at lunch time and kept in a warmer. Our group of 5 had preordered sweets. After waiting for an hour we were told that they had sold them and could not offer an alternate. ||The majority of rooms are by poolside and pool garden. There is no curfew place in the this area and as a result people were in this area to very late and on one occasion were there until 6am. As a result of no curfew one had difficulty sleeping due to the noise.||I believe the staff tried to do their best but appeared to had no training, guidance and direction from management. The owner, manager and manageress were continually sitting around, never had any interaction with their guests and totally oblivious to what was happening.||Sadly in Goroka one cannot freely go out and choose to eat at other venues. ||I COULD NOT RECOMMEND THIS...

My experience of Pacific Gardens Hotel (PGH) over the past couple of fortnights has been mixed, partly because I know individual staff are kind at heart, in character, but there seems to be a disconnect with service delivery. ||PGH used to be a four-five star hotel decades back. Until today, I have proven for myself why the level of service has drastically degraded over the years. ||Firstly, there seems to be preferential treatment of expatriates over locals. This treatment is giving "racism" and with a stereotype that locals cannot afford. This speaks largely of management's character, which is quite frankly, ingenuine. This also gives ground to question local staff welfare. ||Secondly, the management style is passive, lacking awareness and even foresight into the future. The focus is on in-house guests and corporate orders, there is no regard for walk-in-customers. Not to mention consideration for the evolving type of customers. We are living in the digital age, where remote working is the new norm. The set-up is rigid and not accommodating. In fact, it was a pity to find power points taped over. Is management really that petty and miles behind in progress and thinking? Where is the hospitality in this? ||Thirdly, I honestly do not know what kind of compliments PGH believes but the food has seen better days. Situated in the heart of Goroka, a haven of fruits and vegetables, how is that not translating into the meals? Is the concern only on pricy output and cost-saving that quality does not matter? ||PGH is EHP's icon, it deserves better management...

What to say...||Some time you have to adapt also to the situation and contingencies that the world and the destiny are putting you in front of. Goroka is a town of about 30.000 people, few hotels, few infrastuctures, few of everything. This hotel is probably the best place where to stay in the town.||If you evaluate it comparing to other hotels in different location, well, 4 of 5 is too much, but you have to consider that you are in the highlands of PNG, that everything is difficult to obtain, where normality is not normal. So, thank you to this place you can have a good place where to stay, safe, relaxing and good enough.||On the other side the hotel is having also other problems, the bigger (from my point of view) are:||- THE RESTAURANT - breakfast is "funny", poor in terms of quality and quantity, the menu is always the same and ofter a lot of what listed is not available. But the worst are the timing, it happen more than 50% of time that we were forced to wait more than 1 hour for any food, even if easy to prepare, even if nobody else was in the restaurant;||- INTERNET - internet is EMBARASSING, they are still using the system of code changing every day, they have to register your code to the room, one code for only one device, no more than 2 codes per room. It's...