To the owner of this hotel/resort, I am writing to express my profound dismay and intense dissatisfaction with the deplorable manner in which my partner and I were treated during our recent attempt to check in at your establishment. The abhorrent conduct we encountered, combined with the utterly repugnant threat made towards my partner, has left an indelible mark on our experience. Let me be unequivocally clear - the level of service provided by your staff was nothing short of abysmal. Their blatant disregard for basic human decency, coupled with an egregious lack of professionalism, has shattered any remaining shred of respect we may have had for your hotel. It is disheartening to witness such a complete and utter failure in delivering even the most basic tenets of hospitality. Your abject failure to promptly address this grave matter and take appropriate action further exacerbates the wounds inflicted upon us. The fact that you have chosen to turn a blind eye to the pain and distress caused by your staff's actions is both lamentable and indefensible. By doing so, you have demonstrated a profound lack of leadership and a disturbing reluctance to take responsibility for the actions of those under your employ. As paying guests, we had rightfully expected to be treated with the utmost respect and professionalism. However, our experience has been marred by the reprehensible conduct of your team and your own woefully inadequate response. Such behavior is intolerable in any industry, particularly in one that relies heavily on the satisfaction and loyalty of its clientele. Therefore, I implore you to take immediate and substantive action to rectify this egregious situation. This is not merely an issue of pacifying an aggrieved guest, but a critical opportunity for you to reevaluate the values and reputation of your establishment. I expect a thorough investigation into the incident, swift and decisive disciplinary measures for the staff involved, an unreserved apology, and a commitment to implementing substantial changes within your organization to prevent any recurrence of such disgraceful incidents. Let me be unequivocally clear - if these demands are not met, I will spare no effort in disseminating the detestable details of our encounter across numerous online review platforms and social media channels. I am resolved to ensure that potential guests are fully aware of the abominable treatment they may encounter if they choose to patronize your establishment. It is my fervent hope that my feedback will serve as a resounding warning to others and compel them to seek accommodations at establishments that prioritize respect, safety, and genuine customer satisfaction. In conclusion, I expect you to treat this matter with the urgency and gravity it warrants. Your actions moving forward will not only determine the future of your business but also its ethical standing within the community. I eagerly await your response, accompanied by a sincere effort to rectify this distressing...
ย ย ย Read moreMy hubby, daughter & I stayed here as my husband joined the Mayana Uphill Challenge. We checked in April 13, 2018 and we were welcome by barking dogs๐. This was our home for 4 days while we were in Bohol.||We were assisted by Daisy & Maud to our room as we travelled 1200kms to get there. Our room is spacious, air conditioned and with two (2) double beds. Shower has not hot water but the hot weather makes up for it when we took our shower. We have a porch where we seat out to relax every night. There was no television in our room but it helps to lull you to sleep early with the sound of waves hitting seawall in front of our room. ||During our first night, we ate dinner at Augustineโs Bar as recommended by Daisy. My daughter & I ordered burger & told Rossi that we were sharing. Quite impressed when our food arrived, he already cut the burger into two as well as the fries. Price and taste of food was worth it. ||Waking up to beautiful sunrise view from our room was awesome. We start our day early and it was low tide. We tried to walk out of the hut that was constructed in the water but it was full of birds poop. Nonetheless, it is still a nice backdrop for taking pictures.||Internet at resto works great but weak signal once you go to your room. ||Daisy was very accommodating & helpful while we were staying. Downside were the cats that jump on the table while we were eating several times & they try to get to our food at times too.||Overall, my daughter & I enjoyed just being at resort kicking back while hubby was up in Mayana Hill participating in the uphill challenge. We will come back & maybe next time will try to go to nearby...
ย ย ย Read moreWe booked this accommodation due to its convenient location on our sightseeing route on Bohol (September 2024). This resort doesn't run a 24-hour reception with 6pm being a cut-off time for check-ins.
On the day we got delayed getting to the resort. They contacted us to verify if we were still coming, and waited for us patiently after we notified them we were delayed on route.
When we arrived, nobody made any problems and they patiently checked us in.
We booked a double bed with en-suite bathroom in one of the bungalows. It was the one the furthest away from the reception, tucked away in a corner of the property which provided peace and quiet. The bungalow was quite big with a good size bathroom. The inside was a little outdated, but clean nonetheless. With no AC, but just a fan the room was a bit on the warm side. Once we directed the fan towards the bed, it made a decent job of keeping us reasonably cool during the night.
The bathroom wasn't the newest, however everything was functioning as designed.
Breakfast wasn't included in our bungalow price, To save some time, we decided to order an omelette with veggies and a couple of slices of toasted bread, and a glass of juice. Everything was fresh and tasty, and reasonably priced. We enjoyed it on the outdoor veranda...
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