HK Beach Resort — Hotel in Cebu

Impromtu overnight stay w/ the fam during Easter Sunday.

✅Made a reservation on the day while going to their resort (Originally planned in Aloguinsan Hermit's cove, but already full so we decided to go to Moalboal instead) ✅Was very happy they still had 1 room (4k/night for 4pax since 10yo kid is already considered adults as per fd) left available given it's Easter Sunday, all cebuanos are prolly celebrating in the beach with the fam. ✅2nd time around in this resort. 1st was way back 2018 ✅Staff are very friendly, hospitable and approachable they treated us just like the foreigners. Just fair enough

❌ 4k priced room w/ FREE 4 small bottles of mineral water, 4 sachets of Great taste white coffee,4 towels, 1 small sized safeguard shampoo and 2 sachets of head&shoulders shampoo (good for 4pax LOL RIGHT?), 1 roll of toilet paper ONLY. That's it! ❌No mini fridge coz the staff said mini fridge are only available for 6pax-9pax room. WOW! ❌Still old room just like 5 years ago, tv is not working we had to let fd know, just like the wifi's pw we had to ask for it lol ❌The blanket is so thin, thinner than the bedsheet LOL ❌You cannot do room charge if you order in the resto, you had to pay it in cash after ❌No shakes because they don't have ice anymore ❌But when we asked ice for the soda, it cost ₱10 LOL ❌Shower head is not working properly so we had to use the bucket and dipper LOL ❌It says if you check-in you can use the cottage for free, but except today they had to rent it out even if you paid for their rooms already because it's EASTER...

I’m writing a review solely for the HK restaurant. If I could rate it 0 Stars I would - please do not waste your time and money by eating here! Put simply, this is the worst restaurant I have visited in the Philippines and probably the whole of South East Asia. ||My girlfriend and I were visiting white beach for the day and decided to have lunch here. When we walked in, not one member of staff said hello or greeted us with a smile. We were then told all food would take 45 minutes to make which is crazy considering we were one of the few people in there. We ordered chicken katsu which was served with a bottle of sweet chilli sauce that was absolutely covered in Ants - the staff couldn’t understand why this isn’t acceptable to serve someone. Then my girlfriend was served her fried chicken which was completely raw, so much so that is was still bleeding all over the plate. Again the staff didn’t seem to care one bit and no one ever apologised. We then said we would just pay for the food we had to which the waitress rolled her eyes and muttered something under her breath. We paid our bill and again the waitress did not apologise for the food or even say thank you to us for coming. When confronted with this, she replied with a very sarcastic “You’re Welcome.” Some of the worse customer service I have ever received - please do not eat here, these people do not deserve you to spend your hard...

A Disappointing and Misleading Experience

I am writing to express my extreme dissatisfaction with our recent experienced at HK Resort. From the outset, the experience was marred by misleading advertising and a complete lack of accommodation from the staff.

The resort's sent us advertised amenities that were either unavailable or significantly misrepresented. This false advertising led to our initial booking. Furthermore, despite informing the resort of our party including an elderly person, we were assigned a room on the third floor – a significant inconvenience given the lack of any assistance offered.

When we attempted to cancel our reservation due to these issues, the staff displayed a shocking lack of professionalism and empathy. Their attitude was dismissive and unhelpful, and they ultimately charged us a cancellation fee of 1500 pesos despite the clear failings on their part. This is completely unacceptable.

The combination of misleading advertising, inconvenient room assignment, and the unaccommodating and rude staff makes HK Resort a place I would strongly advise against. Their disregard for customer satisfaction and blatant disregard for the issues raised is appalling. I expect a full refund of the 1500 pesos cancellation fee. I will be reporting this experience to the relevant consumer...