Maison Bukana Private Villa — Hotel in General Luna

Extremely frustrating to deal with them. Their customer service was terrible, it took several follow ups to get them to respond telling me they would respond after 48 hours. After 48 hours they ghosted me. I lost my stay dates as a result. Based on the other reviews on Tripadvisor, this sort of customer service extends to the actual stay as well.

I tried to reserve the entire villa and asked for some basic information that most hosts (not even hotels/resorts) should have readily available (if they have any package rates, what tours and amenities they have available, etc.).

I followed up the first time and they responded after a day after several followups, answering generally they don't have any discounted rates as they offer a high level of customer service, a beautiful location, and a highly customized stay (which is fair).

I then asked what sorts of tours and amenities they had as well as just basic information on inclusions and pricing to better understand if the stay truly would be worth it (asking for near-Aman level pricing should entail near-Aman level service). They replied at the end of the day after numerous follow-ups saying they would respond within 48 hours. I gave them the benefit of doubt and waited 48 hours. They didn't respond. I followed up again. They ghosted me. This caused me to lose my stay (someone else booked my dates that I thought had been reserved for me) and I had to find alternative accommodations.

Overall their customer service was terrible, it took several follow ups to get them to respond telling me they would respond after 48 hours. After 48 hours they ghosted me.

Would not recommend. Spare yourself the headache and book at another place. You'll find a much better standard of service and similar if not better amenities. Much easier to deal with other places to stay in the area (Nay Palad, Mango Tree, even Airbnbs were much easier to deal with).

Most of the other reviews on here are...

Extremely frustrating to deal with them. Their customer service was terrible, it took several follow ups to get them to respond telling me they would respond after 48 hours. After 48 hours they ghosted me. I lost my stay dates as a result. Based on the other reviews on here, this sort of customer service extends to the actual stay as well.||I tried to reserve the entire villa and asked for some basic information that most hosts (not even hotels/resorts) should have readily available (if they have any package rates, what tours and amenities they have available, etc.). ||I followed up the first time and they responded after a day after several followups, answering generally they don't have any discounted rates as they offer a high level of customer service, a beautiful location, and a highly customized stay (which is fair). ||I then asked what sorts of tours and amenities they had as well as just basic information on inclusions and pricing to better understand if the stay truly would be worth it (asking for near-Aman level pricing should entail near-Aman level service). They replied at the end of the day after numerous follow-ups saying they would respond within 48 hours. I gave them the benefit of doubt and waited 48 hours. They didn't respond. I followed up again. They ghosted me. This caused me to lose my stay (someone else booked my dates that I thought had been reserved for me) and I had to find alternative accommodations. ||Overall their customer service was terrible, it took several follow ups to get them to respond telling me they would respond after 48 hours. After 48 hours they ghosted me. ||Would not recommend. Spare yourself the headache and book at another place. You'll find a much better standard of service and similar if not better amenities. Much easier to deal with other places to stay in the area (Nay Palad, Mango Tree, even Airbnbs were much easier...

I’ve been fortunate to experience many beautiful places, but Maison Bukana truly sets a new standard for luxury and hospitality. From the moment we arrived, it was clear that every detail had been thoughtfully considered to create an unforgettable experience.

The warmth and care of the team—led by Chris, the ever-attentive Bobbie, and incredible staff like MJ—made our stay exceptional. Their genuine passion for what they do shines through in every interaction, making us feel like more than just guests. They went above and beyond to ensure our time on the island was nothing short of magical.

The stone pool, with its serene and natural elegance, was the perfect retreat after our adventures. The rooms were not just cozy—they exuded an understated sophistication that made it hard to leave.

One of the highlights for me was the immersion in the mangrove forest, which was both peaceful and profound. It felt like we were being let in on a secret world, adding a depth to our stay that I’ve rarely encountered elsewhere.

Maison Bukana isn’t just a place to stay; it’s an experience that lingers long after you leave. If you’re visiting Siargao, do yourself a favor and make this your home. With Chris, Bobbie, MJ, and the rest of the team, you’ll be in the best hands. Truly...