Lazi Beach Resort — Hotel in Lazi

I booked few months ahead of our vacation through a booking site. This was supposed to be a vacation with my family to celebrate the New Year. I booked two of their cottages for 1 week. Few days before New Year’s Day, I got a bad cold, I had to go to the nearest clinic for some medication. My situation got worst and I couldn’t make it to Siquijor since I was in Cebu during this time. I contacted the resort, their number on their website and social media account is useless because they are all out of service. I had to contact their Facebook messenger. I told them my situation and cancelled our reservation due to illness, but their response was they don’t refund booking cancellation even due to sickness or whatever reasons, and referred me to contact the site where I booked our reservations and wait for their response. ||I contacted the site and provided proof as they needed. I contend the resort but to no avail. In the end, I didn’t get refunded.||||I have experienced similar situation when I went to Cebu few years ago and stayed in reputable resort in Mactan, I wasn’t able to make it to my reservation because I got a bad flu, but they still refunded me even in their policy it was non refundable since my situation was out of my control. ||||It’s just sad that Lazi beach club does business like this, and not considerate of their customers. I’ve wanted to stay in this resort because of good reviews but with what I experienced with them, I’ll never consider them again nor recommend...

I booked few months ahead of our vacation through a booking site. This was supposed to be a vacation with my family to celebrate the New Year. I booked two of their cottages for 1 week. Few days before New Year’s Day, I got a bad cold, I had to go to the nearest clinic for some medication. My situation got worst and I couldn’t make it to Siquijor since I was in Cebu during this time. I contacted the resort, their number on their website and social media account is useless because they are all out of service. I had to contact their Facebook messenger. I told them my situation and cancelled our reservation due to illness, but their response was they don’t refund booking cancellation even due to sickness or whatever reasons, and referred me to contact the site where I booked our reservations and wait for their response. ||I contacted the site and provided proof as they needed. I contend the resort but to no avail. In the end, I didn’t get refunded.||||I have experienced similar situation when I went to Cebu few years ago and stayed in reputable resort in Mactan, I wasn’t able to make it to my reservation because I got a bad flu, but they still refunded me even in their policy it was non refundable since my situation was out of my control. ||||It’s just sad that Lazi beach club does business like this, and not considerate of their customers. I’ve wanted to stay in this resort because of good reviews but with what I experienced with them, I’ll never consider them again nor recommend...

I've stayed at Lazi beach Club with friends in April 2017. This was the worst experience I have ever had in the Philippines, and even in Asia in general.||||- Rooms: Despite a price which is not low, the bungalows are very rustic: bedroom light consists of one simple bulb with switches unconveniently located at the opposite side of the entrance, very strong unpleasant smell (combination of mold and urine?), cockroaches, etc.||- Restaurant : Food options were disappointing: out of 4 days, there was never any fresh fish available (on an island...), fruit supply was also very limited, pancakes were raw, cocktails were made with cheap ready-made mix. Above all, we felt stuck as the hotel would not let us call a transport to go and have dinner somewhere else (the hotel is quite isolated), or would charge us ridiculous prices to go 2 km away.||- We also felt trapped with tour arrangements as any independent drivers we wanted to hire confessed they would have to ask first to the hotel management and would give them a commission...||- Environment : the pool is pleasant and the view on the ocean is nice. However it's not a beach where you can sunbathe or swim (no sand, rocks and dead corals everywhere).||- Staff: with the exception of 2 or 3 people that were friendly and smiling, the other ones were not helping and sometimes even rude. As a seasoned traveler, I have never experienced such a bad customer service.||||Oh, and the owner insulted us...