Ilawoods Sanctuary and Resort by Cocotel — Hotel in Lemery

They handled our problems and concerns very poorly when we booked via airbnb. Never took accountability for the miscommunication between concerned parties and forced their guests to work on their own solution and even had the audacity to change their listing in airbnb, not even accounting for the fact that confirmation email including the iterinary and complete booking+listing info was emailed prior. Not only were they unprofessional with their handling of concerns, they were also liars. Screenshots may have not lined up when we reported it to airbnb but the email gave the receipts to...

Terrible experience with the host/resort staff - had to cancel the booking on the day of as we were given a different room compared to what was advertised. The resort management blamed the fault on me when they advertised the wrong rooms compared to what they’re actually providing. They also blame their partnership with Cocotel, and Cocotel then blamed Airbnb for the mistake. No one was taking responsibility for the incident and we lost...

This place is a nice staycation venue. It could accept a large number of guest, as there are multiple villas built in here. The place have two pools- a 5-foot deep recreational pool and a 6-foot deep lap pool. They also have karaoke rooms, but you could also request to bring it closer to your villa. Parking space is wide enough for multiple vehicles. The landscape is also styled close to nature. The staff are...