JAPI Travellers Hotel — Hotel in Luzon

I have just been to Isabela last week and stayed with Japi Hotel. I must say that I have enjoyed my stay because of the rooms and their beautiful infinity pool. The staffs were amazing. Everything I asked, they try to find ways to deliver as long as its reasonable. The food was also great as I tried their Kare Kare (the best), Pinakbet, Chicken and Ham roll, Pancit Cabagan, and their coffee drinks are great too.||||Just saw a recent post commenting that not ideal for groups. I think I was there when these group are also there. Its a group of young kids maybe elementary. They were so unruly. I saw them at the pool, they were so unruly. The lifeguard has been telling them not to dive or jump hard to the pool for many times but they do not follow, and saw that their teachers are there with them, but they just let them. So I will not wonder if they were able to stain towels, of course, hotel has to charge this.||||But surprise that they were telling these negative comments as I have experienced a fantastic stay especially...

To the Management of Japi Hotel,

I am writing to provide feedback regarding my recent stay at your hotel on July 21, 2024. Unfortunately, the quality of service during this visit was not up to the standards we have come to expect from Japi Hotel.

One issue we encountered was with the breakfast service. We were not informed whether the breakfast was a buffet or a plated service. As a result, we received only a plated breakfast, which was of poor quality and very small in serving size. This was quite disappointing considering the high rate of nearly 4,000 PHP we paid for our stay.

In the future, it would be helpful if guests were informed about the breakfast options upon check-in. This small step can greatly enhance the overall experience.

Thank you for considering this feedback. We hope to see improvements on...

This hotel is not recommended for group bookings. We booked 24 rooms for 7 nights, in terms of facilities it is ok but this Inn is not flexible in terms of rates and there are so many extra charges. Like stained towel (due to period of the guest) they will charge you for PHP 100.00 per sheet and other stuff. The front desk even keeps on insisting some things that is not acceptable regardless of how many tines we explained the situation. Also, I advise that you don’t pay in advance because at first they won’t even refund the excess thousands of peso that I have paid online. I have to call our attorney with re to this matter and request for an undertaking but until we checked out and left the hotel, no undertaking was done. In short, the inconvenience that they made us feel makes our stay a...