Kakay Beach Resort And Hotel — Hotel in Luzon

Card was charged without consent!

I booked a room with this place via booking.com with the guarantee of free cancellation 48hours before the arrival date. I chose the option to pay upon arrival so no charges should be made on my card until I arrival. However, without my consent or asking me, just within a couple hours of the booking confirmation, they charged 100Php for so-called “deposit” on my card. Neither the premise’s description or booking.com has stated anything about this unauthorised deposit.

It’s not a big amount, but it certainly makes people worry if they can charge your card as they will without asking for your consent, what else can they do with your card?

After I sent them a message, instead of taking care of the matter, they just kept sending me automated messages.

I am very much disappointed, and would certainly not recommend...

We went here during an event. Nice place. Near beach. Bed for 2. Some rooms are difficult to open due to the state of the locks. Just ask them for help. No problem with the TV and aircon. CR is OK. Lots of sari sari store nearby. Spacious common to cook and eat your own. Videoke.

3 stars because : No towels, soap, shampoo etc. so bring your own. Good thing the rooms muffle the outside sound a bit, if you are a light sleeper you won't like this place as the videoke is played out loud 24/7.

If you are ok with the price and room and noise....

The pin on maps where it is located (google and waze) is incorrect. We went around the area twice only to find out that there was no resort there and the staff already knew about this. They did not update their location and they did not send me any messages nor tried to call me. It was our first time to drive in the area and it is important that they get their location right on the map. Swimming pool in the photo is deceiving. We all thought that the pool is big but it was just a kiddie pool. No...