Bontemps Beach Resort — Hotel in San Antonio

Business page admin was slow to answer to my inquiries prior to booking and was not very hospitable with the way they communicate. Very poor service. Takes waaayyy too long to serve food with “meh” quality, we had to follow up several times for our coffee, yes, almost an hour of waiting for just 3 cups of coffee. The staff obviously has no hospitality training, save for maybe the manager and receptionist on duty during our stay. Overall service could be improved. Pls provide training...

I attempted to book a room but received no response to my calls or messages for several days. In the hospitality industry, timely communication is essential, and this hotel failed to deliver even the most basic customer service. If it’s this difficult to get a response before booking, I can’t imagine the service during the stay. Very disappointing and unprofessional. I would not recommend this hotel to anyone looking for reliable...

Our kind of long weekend getaway — just a few steps from the pier.

The food and drinks are a bit pricey, but the rooms, the pool, and the crystal-clear seawater make up for it. It’s a big plus for me, especially since my kids love playing in the sand and then cooling off in the...