Diwata Nature Resort — Hotel in San Pablo

The resort looks good and the design is good but not the restaurants.

📍Izanami Cuisine (Unfortunately, they don’t have a page for reviews but google has)

▪️Overall/Summary Opinion: The restaurant looked like a five-star dream—shame the food and service came straight from a nightmare.

▪️Time of Arrival: We are there at around 2:30pm. ▪️Restaurant Status: Dine-In - When we arrived, there were just probably around 5 group tables (2 big and 3 medium) ▪️What We Want and Order: Tori- Okonomiyaki, Oyakudon, Tori- teridon , Gyudon, Cold Noodles Tenzaru Soba, Salmon Nigiri ▪️Pax : 4 ▪️Apology: They give us “apology iced tea drinks”. We still accepted. But from my experience, usually store manager personally apologize before giving them but it was not even a proper apology.

🍽️SERVICE

Order - We clearly said my order was Salmon NIGIRI but was served in Salmon SASHIMI - 2x of the price of my order. We were even gaslit that it was what was recorded and didn’t accept and properly apologized. In one of the menu, it also says it has gyoza included. Apparently, it was not included anymore but that one menu I had doesn’t remove it.

Serving of Food - too slow to serve food. It is not peak hours as we were there at around 2:30pm but main meals are served after almost an hour. My sister’s food was just added and when they served the main meal (which is a set), the server said they served the complimentary (miso and edimame) but they didn’t even track.

Water - my sister just joined us so we need another glass or water. We then told to just give us 3 glasses as ours need re-fill and we thought. After few minutes, server returned with pitcher instead 🤦‍♀️

🍱Food - 3/10 I would say so-so for the price. Sashimi tastes okay for the price and tasted fresh. But the rest? Too many japanese ginger. The gyudon lacks sauce or soysauce compared to usual or other food.

🎏Ambiance and Interior Design- 10/10 No question. The ambiance and design is very japanese. The window, wall paint, lights, lanterns, restaurant setup.

🟥Others:

LANGAW: Big flies are there INSIDE. RECEIPT: We usually asked for OR but they said they don’t have. 👀 UTENSILS/PLATES: For the same meals, they use different plates. Tissues are not given unlike to other tables.

Recommendation: Train your servers for better service and management especially your store manager. Train how to apologize better to customers. They could have placed candles or other stuff to keep away the flies. For same branding, use same utensils and plates for same meal. When getting orders, USE ballpen and NOT STABILO BLUE HIGHLIGHTER to make sure that what you have written is clear. Understand your target market and give the best service. Because with the price, your market is mass affluent and the food and prices are comparable to Manila’s service and food. It is not even with...

During my recent visit, I encountered several issues with the level of customer service provided. On our first interaction with the staff, they were unsure about who was supposed to assist us, which was acceptable for a first instance. However, when it was time for us to settle the bill, I called for assistance and noticed that there were four staff members present in the area. Instead of helping, they kept pointing to one another, refusing to take action. This left me with no choice but to stand up and approach them myself.

When I asked to speak with the manager, the cashier said they didn’t know where the manager was. I then asked for a supervisor, but again, I was told they didn’t know. I requested to speak with the main POC for the evening and was told his name was Wilfred, but he was “just talking to someone.” I waited for almost an hour and a half for Wilfred to approach, I even check with the other staff to follow up with Wilfred and it was only after I made a firm decision to stand at the bar area and asked the staff where is Wielfred and I will not leave here until I talk to him and not until he came that he finally arrived.

When I spoke to Wilfred, I asked if it was the first time he heard that someone was looking for him, and he confirmed it was. He admitted that his staff had lied about informing him of my request to speak with him. I provided him with feedback on how they could improve the quality of service, and he informed me that the staff would be undergoing training the following week.

This experience was extremely disappointing and reflects a need for immediate improvement in communication, accountability, and customer handling. I hope this feedback helps the management take necessary steps to improve the overall...

The place itself is beautiful and well-maintained, but the service was extremely disappointing. My family and I visited on a Monday—a weekday—so we expected a smoother experience. We rented a table, got settled, and placed a food order before going for a swim. The staff told us there would be a 2-hour wait for food, which was fine since we planned to swim in the meantime.

Later, some of our family arrived and asked if we had already ordered. Strangely, they were told that we hadn’t—despite us having placed our order earlier. So, my cousin ended up placing a separate order. Two hours later, after we finished swimming, we returned to our table expecting our food to be ready—but nothing had arrived.

We asked multiple staff members for updates. The first said they’d check and never came back. The second did the same. The third finally returned and told us that several items from our order weren’t available—even though we specifically ordered what we were told was available.

To make matters worse, the only food that actually arrived was from my cousin’s later order—not the one we placed two hours prior. The lack of communication and organization among the staff was incredibly frustrating, especially since we had senior citizens in our group who were tired and hungry. In the end, we canceled our order completely.

This place has so much potential, but the service needs serious improvement. It’s disappointing to see so many reviews mentioning the same issues....