Lido Shores Resort — Hotel in Sariaya

A Holiday Nightmare at Lido Shores: Easter Disappointment Beyond Measure

Our family booked a 3-day, 2-night stay at Lido Shores with excitement, particularly for their advertised Easter egg hunting event. Sadly, what awaited us was a shocking display of neglect and utter unpreparedness, transforming our holiday into a truly terrible experience.

From the moment we arrived, it was evident that the resort was grappling with significant maintenance issues. The kiddie pool, a supposed haven for children, was marred by broken tiles, posing a clear safety hazard. Dirty tables were a common sight throughout the resort, indicating a severe lack of attention to basic cleanliness. Even simple necessities were overlooked; upon using the restroom in our room, I was horrified to find that the toilet wouldn't flush. My request for assistance resulted in a paint-filled pail being offered – clearly a makeshift and unacceptable solution.

Our first night descended into further discomfort when a power interruption plunged our room into darkness and stifling heat, rendering the air conditioning useless. This made for an incredibly unpleasant and restless night.

Venturing out to explore the other pools only compounded our disappointment. The water was a murky brown, a far cry from the inviting blue we had envisioned. It was clear that these facilities were not being properly cleaned or maintained. Perhaps the most glaring issue was the severe understaffing in the face of a significant number of guests. It was painfully obvious that the management was utterly unprepared for the peak season. Requests often went unanswered for extended periods, and the overall service was significantly hampered by the sheer lack of manpower.

While the overall experience was undeniably terrible, I must acknowledge that the staff we interacted with were respectful. Upon sharing our frustrations, they did make a kind gesture by preparing a gift for my daughter, which was a thoughtful and appreciated gesture. However, this act of kindness, while noted, does not negate the numerous significant issues that plagued our stay. The advertised Easter egg hunting event, the very reason we chose Lido Shores, became a secondary concern amidst the litany of problems. The overall state of the resort overshadowed any potential for holiday cheer.

Our stay at Lido Shores was not just disappointing; it was a terrible experience marked by neglected facilities, hygiene issues, discomfort, and a clear lack of preparedness. Despite the polite efforts of the staff, we left feeling utterly let down and would strongly advise others to reconsider booking here, especially during peak seasons, until significant improvements are made. This was a holiday nightmare we won't soon forget, and certainly not...

0/5 Very Disappointing Stay at Lido Resort (Quezon)

From the start, when we inquired in person, the receptionist gave us wrong information about the rates and policies. She also refused to give even a little consideration with our check-in time, even though it was already late at night. I would understand if they were really strict with policy, but what made it worse was how poorly maintained the facilities were.

When we arrived, we even had to wait around 45 minutes before we could check in because, according to them, they were still cleaning our room and that waiting time was already counted as part of our check-in time! Very frustrating and inconsiderate on their part.

The bed was dirty and dusty, and we even saw insects. The comfort room lock was broken, and most of the furniture and bedding were unclean, it’s obvious the room hadn’t been properly cleaned before we arrived. The Wi-Fi didn’t work at all, no internet connection. The pools were dirty, and the amenities were incomplete,there was no trash bin in the room, and we had to ask from the reception just to get one. Really? For a resort stay, that’s unacceptable.

Every corner, from the sofa to the bed, was filthy and unpleasant.

What’s even more frustrating is that we were told the room was good for 6 to 10 pax, but suddenly it became good for 8 only — including the two kids! Then they even asked us to pay an additional ₱1,000 for the two kids who were below 2 feet. Come on! In the first place, they said kids under that height were free of charge. The inconsistent and misleading information was extremely disappointing.

We asked for the manager, but the staff said there wasn’t one available. Later, we saw someone who appeared to be the manager just sitting at a table while everything was happening and she didn’t even approach us to help resolve the issue.

They really need to fix how they manage this place and learn to be more considerate to their guests. We came all the way from Manila to Quezon just to experience this kind of service? What a complete waste of money and time.

Our supposed time to unwind just turned into stress. Save yourself the trouble, do not book at Lido...

WORST EXPERIENCE AT LIDO SHORE!!

We went resort hunting and decided to visit this place because its Facebook page looked appealing and featured a Bali-inspired design. We inquired around 2:00 p.m. and were assisted by a receptionist named Jane. She showed us Casita 5 (four floors), located right in front of the pool, which was convenient for us since we had a child. She informed us that the unit cost ₱7,000 for 6–10 guests. The second unit she showed us was ₱3,000 for 3–5 guests.

After viewing the units, we went home to get our things and confirmed through a phone call that we would reserve the ₱7,000 unit for 6–10 guests. When we arrived around 6:00 p.m., we were told that the unit was not yet cleaned. Without our consent, we were transferred three times to different units. Later, the staff informed us that the unit was only good for 8 guests, not 10, and we had to wait around 45 minutes for them to clean the unit.

They also required a ₱2,500 security deposit, which was never mentioned during our initial inquiry. About an hour later, the receptionist visited our unit to verify the number of guests. The next morning, around 6:00 a.m., we were asked to pay an additional ₱1,000 for “exceeding the allowed number of guests,” even though we were clearly told earlier that the rate was for 6–10 people.

The entire experience was very disappointing. There was a clear lack of communication and consistency from the management and staff.

In addition to the poor service, the room and facilities were not well-maintained. The bedding and appliances were dusty, only one stove burner was functional, the air conditioner kept shutting off, the bathroom door was broken, and the pool was unclean.

Overall, our stay was unpleasant and frustrating. With all the inconvenience and unprofessional handling of our reservation, I cannot recommend this resort. It was truly a disappointing experience, and we also saw the owner of the resort, but they didn’t take any action and didn’t seem to care about what was happening...