Hotel Sasanka — Hotel in Szklarska Poręba

Something very disturbing happened at this hotel. Whether it was a change of ownership, professional burnout of the managers, lack of proper staff training, or perhaps (most likely) all of the above at once.|I remember this hotel from the pre-pandemic times when I would come with VIP groups, and as a tourleader, I was confident that the service standards would be top-notch.|However, during my last stay with a group (and there were many), the situations I encountered made it clear that it would be my last stay, and I won't be bringing any more groups to this hotel.|It turns out that despite being able to establish even the tiniest details of the stay program and contract terms, the hotel agenda prepared by the manager did not align with the previous agreements, resulting in guests not receiving what they had ordered. When the inconsistencies were pointed out, the staff would ask the rhetorical question, "Whose fault is it?"|Certainly not the one who clearly defined the terms of the stay! The group's frustration resulting from this was met with a series of malicious comments (not necessarily in Polish) from the staff and even the guest's access to the room being blocked by canceling the key card before the checkout time. The staff's poor command of the Polish language doesn't justify their insolent attitude towards the group, and a simple word of apology, in cases where the hotel clearly failed, was never uttered. Instead, the receptionist wanted to send one of my guests (the president herself) "to the carpet" to meet with the hotel director because "the director wanted to talk to Ms. XYZ about her inappropriate behavior" (sic). I took this particular case as humorous because it's difficult to take such a stance from a person representing the hotel seriously, especially since the behavior of that lady did not deviate from generally accepted standards of savoir vivre. It was simply a firmer way of pointing out that the hotel was not fulfilling the terms of the contract.|The hotel itself already has its "rich" history, written on dirty walls, damaged doors, shabby furniture, bent and paint-stained radiators (photos). The lack of supervision and a "host's touch" is evident to the naked eye.|I would like to add that I always read reviews before visiting any place, and usually, I treat the most negative ones as being written by "demanding nitpickers." Unfortunately, in the case of Sasanka hotel, these negative reviews are confirmed...

We stayed in Sasanka in may 2019 for 4 nights, even if we were booked in for 5 - the weather turned making teh fifth night of our pleasant stay a bit unnecessary. Hotel located in northern part of Szklarska Poreba, just few hundred yards from the main train station Szklarska Poreba Górna. Roads very narrow in this part of town, with basically no place to park up your car - as we got there late in the night we were allowed to stay in front of the hotel (only about 3 spaces there), but for the rest of our stay we were leaving our car just over the road, behind "local center of culture, sport and... some other stuff" (MOKSiAL), where Sasanka has got quite a few spaces for their guests. We got a room, which was basically a large double room, when in fact there was three of us - two adults and a teenager, so apart from double bed we got sort of sofa bed with fold away bit, which really restricted our space, when unfolded. Wi-fi very sketchy, there were long periods without any signal at all. Breakfasts tasty and of good variety. Swimming pool bigger than we expected, with deck chairs around it. Nice, solid place, close to the centre of the town, but the size of the room didn't really satisfy us, as I would think we would've find something more spacious in Szklarska for this sort of money. Or maybe we would not? Our next trip to Szklarska comes soon, we will stay somewhere elso, so...

Amongst all the hotels of similar class I've stayed in, this is one of the best. Yeah, there are few things to complain about, we had some issues, but exceptional attitude of staff and hotel manager makes up for it - we felt all of our needs were taken care of, so we are satisfied. Broad choice of food at breakfast combined with its deliciousness is something which definitely needs to be mentioned! Unfortunately, I have to remove 1 star because of confusion regarding payment caused by staff member. We prepaid our stay couple of weeks in advance using job benefit system, got assured that payment went through, and then just before checkout we have been asked to pay. Since we changed our jobs, we don't have access to job benefit system anymore - if they hadn't taken money earlier, now it won't be possible and we would have to pay in cash, losing few hundred PLN because of that mistake. This situation caused a lot of stress and worries to my girlfriend effectively ruining our last morning. In conclusion, everything was fine and payment have gone through, as confirmed few weeks beforehand, but we were falsely accused of not regulating our payment and scared of losing...