Hotel O Gato & SPA — Hotel in Ferreira do Alentejo

Hotel o Gato – got scammed!||||This is actually 2 hotels that share a pool. ||||1. HOTEL O GATO / NEW HOTEL (where I booked – see attached proof) link of property||2. HOTEL O GATO EDIFICIO STANDARD / OLD HOTEL link of property||||I booked HOTEL O GATO / THE NEW HOTEL via booking.com (see proof attached) and expected the room to look like the pictures, however they placed me in the WRONG HOTEL-THE ODL HOTEL! I went straight away after check-in to the receptionist saying that the pictures online do not correspond the room whatsoever. The receptionist then informed me that there are actually 2 hotels with 2 booking.com accounts and that I have booked at THE OLD HOTEL. She then opened her computer and showed me where SHE BELIEVES I booked. I then said straight away that I did not book at THE OLD HOTEL and that I have never seen the pictures of THE OLD HOTEL. She kept telling me it is IMPOSSIBLE that I booked THE NEW HOTEL and ended up in the room of THE OLD HOTEL! I then showed her from my laptop where I received the confirmation from booking.com and that it DOES SAY that I booked at THE NEW HOTEL, even clicking the link takes me the correct hotel (she saw this). She then suggested, that we look at the photos of THE NEW HOTEL, the room that I had booked had 2 pictures of the pool – SHE SAW THIS, I SAW THIS, not a single picture of THE OLD HOTEL on the booking.com page! Since she knew this was not right, she then kept hammering at the NAME OF THE ROOM on HER confirmation paper, but not paying much attention to my confirmation that says I booked at the CORRECT hotel AND WAS PLACED IN THE WRONG HOTEL (see my proof attached)! ||||The manager was not available at the time that we complained and promised us that he would be back by 20h00, they contacted us to meet us down at 20h30 saying that the hotel is full but can move us the following day. I woke up that morning at 05h00 from trucks, busses and cars passing by at around 130km per hour as the hotel is right next to road that is basically used as a HIGHWAY!! (see attached pictures). They kept buck passing to booking.com and hotelbeds meanwhile they are the owners/managers of this hotel and they select their own pictures that they advertise, not booking.com AND NOT hotelbeds, THEM! That evening the 2 swimming pool pictures changed into 4 pictures of a room from THE OLD HOTEL. If they then have 2 hotels, with 2 different booking.com pages, then why mix the hotels NOW after my complaint, after seeing that the room actually only had 2 swimming pool pictures? I guess there were many other guests that went through the exact same thing as us that were on their way to check in and those guests did not SEE the pool pictures TOGETHER WITH THE RECEPTIONIST as now, they would see the new 4 pictures and nothing would be able to be done about it. ||||Never ever would I recommend this hotel, nor would I ever stay here again! Scam me once –...

Hotel o Gato – got scammed!

This is actually 2 hotels that share a pool.

HOTEL O GATO / NEW HOTEL (where I booked – see attached proof) HOTEL O GATO EDIFICIO STANDARD / OLD HOTEL link of property

I booked HOTEL O GATO / THE NEW HOTEL via booking.com (see proof attached) and expected the room to look like the pictures, however they placed me in the WRONG HOTEL-THE OLD HOTEL! I went straight away after check-in to the receptionist saying that the pictures online do not correspond the room whatsoever. The receptionist then informed me that there are actually 2 hotels with 2 booking.com accounts and that I have booked at THE OLD HOTEL. She then opened her computer and showed me where SHE BELIEVES I booked. I then said straight away that I did not book at THE OLD HOTEL and that I have never seen the pictures of THE OLD HOTEL. She kept telling me it is IMPOSSIBLE that I booked THE NEW HOTEL and ended up in the room of THE OLD HOTEL! I then showed her from my laptop where I received the confirmation from booking.com and that it DOES SAY that I booked at THE NEW HOTEL, even clicking the link takes me the correct hotel (she saw this). She then suggested, that we look at the photos of THE NEW HOTEL, the room that I had booked had 2 pictures of the pool – SHE SAW THIS, I SAW THIS, not a single picture of THE OLD HOTEL on the booking.com page! Since she knew this was not right, she then kept hammering at the NAME OF THE ROOM on HER confirmation paper, but not paying much attention to my confirmation that says I booked at the CORRECT hotel AND WAS PLACED IN THE WRONG HOTEL (see my proof attached)!

The manager was not available at the time that we complained and promised us that he would be back by 20h00, they contacted us to meet us down at 20h30 saying that the hotel is full but can move us the following day. I woke up that morning at 05h00 from trucks, buses and cars passing by at around 130km per hour as the hotel is right next to road that is basically used as a HIGHWAY!! (see attached pictures). They kept buck passing to booking.com and hotelbeds meanwhile they are the owners/managers of this hotel and they select their own pictures that they advertise, not booking.com AND NOT hotelbeds, THEM! That evening the 2 swimming pool pictures changed into 4 pictures of a room from THE OLD HOTEL. If they then have 2 hotels, with 2 different booking.com pages, then why mix the hotels NOW after my complaint, after seeing that the room actually only had 2 swimming pool pictures? I guess there were many other guests that went through the exact same thing as us that were on their way to check in and those guests did not SEE the pool pictures TOGETHER WITH THE RECEPTIONIST as now, they would see the new 4 pictures and nothing would be able to be done about it.

Never ever would I recommend this hotel, nor would I ever stay here again! Scam me once –...

The hotel has two different buildings: one old building close to a busy road and a recent building, which has better comfort. We have stayed in the recent building. Bed is comfortable and the room had a lovely balcony to see the sunset. Fresh water was provided (two small bottles). Cleaning was good. Do not expect great amenities in the WC (this is a 3 stars hotel). The pool area is nice and even with the Covid-19 we had enough space to relax keeping the social distance needed. Breakfast was average but being in the countryside we would expect regional products. Not at all. All supermarket everyday products. Huge space to improve the quality here. We have also used the restaurant of the hotel to have dinner. Not much choice but food is tasty and with a regional side. Not sure why breakfast does not follow through this regional side. We have used the hotel to explore the surroundings, which was nice. Staff is friendly but being the busy season they all look very tired. We had a warm welcome at the reception desk from a lovely...