Montado Hotel & Golf Resort — Hotel in Palmela

No Wi-Fi in the bedroom (front desk suggested opening the window so we’d get a connection - not a joke). You should really say you have Wi-Fi if you can’t provide it for every single guest. Phone service was also pretty bad in the room, so we couldn’t even use our personal data or make calls - which is pretty annoying. Bed covers were a simple sheet and bottom sheets didn’t even fit the bed… disappointing. Toilet was dirty and stained inside - our complaint to front desk gave them a full 3+ hours to find a solution but after follow up nothing was done. They said the stains were not coming out and that there were no other double rooms that we could move to - not in the same category, below or above. We asked if anything in the above category would be available, even if we had to pay for it, and they said no. However, when checking booking they did have suites available. Whether or not the website was incorrect this is the type of thing that should be avoided when solving complaints. No solution was offered whatsoever. Their problem resolution was no short of “we can’t do anything about it” which for a 4 star hotel should not be the way to go. We did not feel like they were trying to solve the issues at hand at all. The common areas are outdated and structures could use a refurbish. Pool was small and cold and most of the space was in the shade. Kind of not what the website and booking pages show. The restaurant and bar (including the breakfast) were great. Nice food selection, amazing staff and great service. The golf course seems well serviced and absolutely amazing and the golfers seemed to be having a great time. It seems like they invest more in the golf course than in the hotel itself so if you’re looking for a great golf course and don’t care much about the rest than this is a...

I recently had a disappointing stay at the Montado Hotel & Golf Resort. First of all, the pictures of the pool area on their website did not match reality at all, and it was shocking to find out that one of the photos on Google wasn't even from the hotel's pool.

The overall condition of the facilities was subpar, showing signs of neglect and lack of maintenance for years. Despite their check-in information stating that the spa was available, it was actually under maintenance during my visit, rendering it unusable.

To add to the frustration, the internet in my room didn't work, and there was no phone signal either. This made communication and work nearly impossible. Furthermore, the toilet in my room had visible marks of humidity, and the front desk didn't make any effort to relocate us to a cleaner room.

In addition, some of the switches in the room were non-functional, and there was a clutter of boxes and mattresses outside, creating a messy atmosphere. The water temperature in the showers fluctuated between hot and cold, making for an uncomfortable experience.

On a positive note, the staff in the food and beverage outlets were friendly and accommodating. The staff at the front desk was really nice as well but they were not able to find a solution to any of our problems even when we try to pay more for an upgraded room, they said they had nothing available, eventhough there was availability online.... To sum it up, this was one of the worst stays I've had, and I believe the neighboring Ibis, which is cheaper, would offer a...

About the room: Comfortable and spacious. The view for the golf course is very pleasant and beautiful. The room at the edge of the building, in the 3rd floor, had poor internet connection, very unstable. The kitchennet is too basic: only 3 dishes and 3 forks, soup spoons and knifes; 2 glasses and 2 cups for tea/coffee. Not a single pan! No microwave. The fridge is a minibar without freezer.

About the public areas: Old with some visible damages.

About the breakfast: You will not leave the hotel with hungry but it is poor for a 4star hotel. The hot milk is powdered milk from a machine; the cold milk is regular milk or soya milk. Only 1 type of sliced cheese and ham. Fresh cheese also available. The juice is awful, processed. The croissants are bad. The butter and the jam selection are good. The bread is also good, although deep-frozen. Finally, if you want an espresso, you will pay for it, because it is not included! Only instant coffee, from the same machine where you get the milk, is available for free. The fresh fruit is okay.

About the staff: All friendly and pleasant.

About the golf: The driving range and the 2 putting greens are very good; You may request clubs at the reception (free of charge). The putter, the pitching wedge, the driver, the irons they have them all. For 3€ you will have access to a full basket of balls. The golf course is a 18 holes course. You may rent golf trolleys bags...