Lugar Saloio Sintra — Hotel in Sintra

I actually had a good stay until at 8am in the morning I messaged to ask for a heater for the bathroom as I was cold all night with a small heater in the room so I did not want to freeze whilst I had a shower. It was 7°outside. The owner said he could not help me, I said ok be like that and he closed the door and left, in the meantime I said to myself aloud "A RUDE COMMENT". He heard me and came back in screaming I was rude, I only paid €39 for the night and had the place to myself. I told him I was not talking to him but to myself but I apologise. Minutes later he came back with his raging wife screaming at me, going in my room and saying I must leave. She was so aggressive that he pushed her out and away from me. I put my small heater in the shower and 30minutes later after hearing the 2 of them arguing upstairs, he came down again, took the heater and asked me to leave now. Again threatening and very rude. I was scared but I said first I will have a shower then I will leave. I have never ever felt threatened like this in my own room. He said I was in his house, yes he decided to rent a room in his house, he decided to charge €39 for the room, it was not my fault I was the only guest. I had my shower and left shaking and terrified.||I went to my car and he followed me saying I must not mention his wife, she spent all day with a humidifier getting my room ready. Is this my problem. I called booking.com to complain. He also cancelled my booking so I could not write a review. Booking.com came back saying he does not agree with what I said. I told them everything even that I had said been rude with a vulgar and rude comment(to myself aloud) and apologised. I have travelled extensively and worked in tourism for 20 years NEVER HAVE I EVER BEEN MISTREATED LIKE THIS. SHAME ON YOU YOU ARE NOT FIT TO BE A HOTELIER. Your wife is a ticking time bomb. You are so lucky I never videoed or recorded your shouting and rudeness. Now I wish I did.||Please never stay here especially as...

La peor situacion que me ha pasado nunca. Sobre las 18horas nos recibe un señor. No me pide DNI (ID card) ni me hace identificarme y tras una conversacion muy amena( en perfecto español por ambas partes) le explicamos que nos vamos a ir a visitar un lugar y el nos indica que estamos solos en la planta y nos dice donde se encuentra la habitacion ( no la vemos con el) y una cocina; NUNCA nos enseña el baño compartido del alojamiento. Tras dejarnos vemos la habitacion la cual vimos por alto que estaba bien y al irnos, encendimos la luz del baño para confirmar que era esa sala y ver como era. no examinamos a fondo ni habitacion ni baño. tras 3 horas visitando una ciudad, me llama el señor( a las 21:00 mas o menos) hablandome portugues y muy rapido explicandome que habia una queja por la ñimpieza del baño y que solo podiamos ser nosotros pues solo estabamos alojados nosotros alli. le explico que no usamos el baño y sigue culpandonos y diciendonos que se va a anullar la reserva, que el no puede permitir eso. Le insisto en nuestra inocencia, le recuerdo que no me ha pedido mi ID card y le pido hablar despacio para entenderle mejor y entonces, en ese momento pasa a decirme en perfecto español que para arreglar va a cancelar en booking la reserva, y que como es mi palabra contra la del otro , que no puede saber quien es el culpable y que me deja alojarme alli pagandole en efectivo. tras acordar, le indico que llego en media hora y acordamos que le envie un sms avisandole para vernos y hablar. no responde a 2 SMS. no responde a 2 llamadas. tras tratar con booking mi cancelacion de reserva, le dejo las llaves en el buzon y me voy rapido a buscar un hotel (son ya las 22:30) para no quedarme en la calle. tengo fotos, tengo videos y hablare con booking para que esta persona no siga haciendo estas cosas. no se si es por valoraciones o por evadir impuestos, pero esto no se hace a nadie. y por lo que veo, ademas de haber tenido mas problemas graves, veo que su respuesta es hacerse el loco, pero yo tengo videos de la habitacion, fotos y las conversaciones grabadas. no suelo hacer esto. viajo mucho y entiendo que por 40 euros no puedes exigir comodidades de rey, pero esto es...

Unfortunately we never had the chance to stay there because they cancel our reservation the night before we were supposed to arrive, this happened on 25th July and our booking was from a month before the date, it was impossible for us to find another place in Sintra within our budget since being high season everything was fully booked, we had to end up staying in Lisbon and paying double the price. Most disappointed thing is that they had been in touch with me two days before asking for my arrival time and then they just canceled without any...