Pensiunea Casa Moga — Hotel in Șinca

Lack of respect. Arrogant attitude. Road with work in progress status near the pension (difficult to travel without an SUV: although we announced that we were coming with a small city car, they did not inform us). They seemed overwhelmed by the situation, because they confused our reserved and confirmed rooms, informing us that we can go away if we don’t want a different room remained available (the only one remained), being almost forced to take it, with very small beds, built for children, even if we are adults and which has a different price in comparison with the reserved one. Outside it was also a storm ready to start and they didn’t care about our feedback - I do not consider this a proper attitude at all. The reservation was canceled with free taxes after a deept discussion, but there’s no positive opinion about this behaviour in front of...

Zona frumoasa, dar atat. Din pacate am fost nevoit sa anulez rezervarea din cauza comportamentului si a atitudinii personalului: nu accept lipsa de respect, de profesionalism si aroganta fara margini. Am rezervat doua camere identice, am primit confirmare (inclusiv a solicitarii locului de parcare in mesaj separat), iar cand am ajuns, ni s-a zis daca vrem, bine, daca nu, putem pleca: nu mai aveau decat una dintre cele confirmate. Ni s-a propus o noua camera, cu paturi mici suprapuse, total nepotrivita pentru adulti. In plus, drumul este neasfaltat pe un segment considerabil, in apropierea pensiunii, iar la o simpla remarca asupra acestui subiect, aproape ca am fost certati fiindca am avut curajul sa mentionam aspectul acesta. Rezervarea a fost anulata gratis, cu raspunsul ca “nu sta el il in banii mei de avans”. Pe Booking, in politica descrisa este mentionat check-in pana la 21:00: am ajuns la 19:00 si eu estimasem mai devreme (mi-a fost reprosat foarte apasat acest lucru) si ca nu l-am contactat (in conditiile in care nu scrie nicaieri in politica pensiunii de pe Booking, ca trebuie sa contactez eu din nou, dupa confirmarea primita), atat timp cat respect orele mentionate de ei. In plus, acelasi lucru il pot solicita si eu: nu m-a sunat nimeni sa ma intrebe daca nu mai ajung, atunci cand au dat camera mea confirmata, altcuiva. N-am cum sa recomand acest tip de comportament, lipsit de respect si nepasare. Acesta nu este turism, este doar o afacere.

28.08.2021 Analizand raspunsul primit de la proprietar, dupa recenzie, voi completa aici raspunsul meu: deci, oamenii care iau o singura noapte pt cazare sunt considerati oameni cu frustrari, conform raspunsului dvs. Asta spune suficient despre modul in care ne-ati tratat. Aveti afisata o oferta pe Booking si nu ati respectat clientul care a rezervat doua camere identice, conform imaginii atasate (ati incercat sa ne dati alta inferioara, la fata locului, spunand ca e singura ramasa). Asta este ceea ce ati facut si apoi ziceti ca oricum nu intentionam sa ramanem. Ati dat una dintre camerele noastre (repet: identice), rezervate cu 3 saptamani inainte si confirmate inclusiv prin mesaj pe Booking, in care mi-ati scris ca ne asteptati. Normal ca nu veti recunoaste, dar nici nu va face cinste. Nu va doresc decat sa evoluati, pentru ca succes nu meritati, cu asemenea tratament pentru client: mai...

It's rare for me to take the time to review a stay or a meal, as I tend to avoid giving negative feedback—everyone can have an off day, and positive reviews are often highly subjective.||||That said, I want to share and highlight the exceptional welcome we received upon our arrival at Casa Mogo in April 2025. We arrived by bike after a 60-kilometer ride through snow, completely frozen and in need of warmth. Without hesitation, our hosts recognized our situation and provided an immediate refuge—a cozy sauna that helped us recover and warm up. Before any formalities, they understood exactly what we needed and offered it with genuine kindness, professionalism, and empathy.||||A heartfelt thank to them; this truly was the most memorable stop of our entire...