Pensiunea Poiana Avrigului — Hotel in Avrig

I had an extremely disappointing experience with this guesthouse. I booked my stay through Booking.com and provided my credit card for the guarantee, as required. Three days before my arrival, I received an email from the guesthouse requesting that I cancel my booking due to "prepayment not received," despite my reservation being guaranteed by my credit card.

I immediately emailed the guesthouse to clarify the situation but received no response. I then called them directly, and they assured me they would check into the issue and get back to me. Unfortunately, I never received a call back, and my booking was canceled the following day without any further communication.

This was the worst experience I have ever had with a booking. The lack of communication and professionalism, especially so close to my planned arrival, was truly disappointing. I would not recommend this guesthouse to anyone and urge others to be cautious if considering...

Oameni frumosi, incearca si reusesc sa rezolve problemele intampinate, pentru a ne face sejurul minunat.

Alte plusuri: spatiul de joaca este excelent! si ca dimensiune, si continut (leagane, tobogane, casute, trambulina, teren mare pt alergat, piscina. foarte multi copii! (desigur, pentru unii plus, pentru altii, minus :))) ) mancarea excelenta: calitate, cantitate, pret ciubar

Dar! Si mai bine ar fi daca nu ar mai exista aceste probleme: camere cu balcoanele neterminate / dar cu usi care se deschid spre gol (eram cu copil) - problema de siguranta, nu am ce discuta aici, nu ma intereseaza ca pare ca al nostru copil de 4 ani este intelegator. S-a inteles, a doua zi am primit alta camera, upgrade.

Pentru urmatoarele, nu se pot cere preturile respective. Parerea mea, desigur: dus fara cabina, fara macar un perete din sticla, economy style, la pret mediu spre mare. Tocul usii de la baie deja a inceput sa se umfle din cauza apei care se plimba libera prin baie. camera clar noua, din moment ce toata aripa este noua, dar are un perete ud langa usa, n-are viitor daca nu se rezolva. am vazut si alte camere: una din ele avea cada, dar parea foarte subreda. Eu sunt mare, daca ma urc in acea cada, nu cred ca ma tine. Zona cu cada este despartita de restul camerei printr-un geam clar (are un rulou, pentru privacy). Toaleta este separat, fara chiuveta. In dusul din alta camera as fi intrat doar daca aveam 1.60m, oricine peste ar face dus in genunchi. -- Fara gluma, cine v-a facut pozele de prezentare, jos palaria, super treaba a facut. Poze SUPER; nu-ti dai seama de probleme, te trezesti in fata faptului implinit.

Apoi... zona fiind noua, se construieste (trotuar lat, frumos, stalpi electricitate), deci grija la lipsa curentului in timpul zilei: n-ai curent, n-ai mancare, deci trebuie mers in Avrig...

Per total, frumos, mi-ar placea sa revenim, dar putin probabil, din cauza distantei, si pentru ca sunt destul de sigur ca vor creste preturile, odata cu imbunatatirea infrastructurii. Iar lipsurile detaliate aici, chiar daca au fost cu varf si indesat suplinite de gazde, sunt totusi lipsuri sau nereguli, si nu ar trebui sa ajungem in punctul in care avem nevoie de negocieri, sau extra beneficii, pentru a fi in siguranta si/sau pentru a ne simti bine cu...

Misleading appartment description and insufficient sleeping space

We reached the accomodation and found only 4 bed spaces although we booked and paid for 5 bed spaces being a family with 2 adults and 3 older children.

The property has offered an extra room which was situated 8km away from the property thet we booked.

We rejected this offer as we did not want to split the family to sleep at two different locations in the middle of the night.

Overall misleading pictures and description of the two bedroom apartment which in reality is a one room and a sofa on the entrance/ lobby.

Dear owner please correct the listing to avoid misleading and dissapointing...