Nica Chalet — Hotel in Fundata

Highly Disappointing and Unreliable Experience at Nica Chalet!

I strongly advise against booking Nica Chalet due to an extremely frustrating experience that ruined part of our vacation. The property is highly isolated in the forests of Fundata, which became a major issue when a power outage occurred, left the villa without electricity, lighting, Wi-Fi, or a functioning refrigerator. With an almost nonexistent mobile signal and nearly drained phone batteries, communication was nearly impossible, making the situation particularly challenging for us as a family with two young daughters (aged 6.5). We informed the host at 18:30 (6:30 PM), but despite their promises of a quick resolution, the power was not restored. The host admitted they should have had a generator but failed to provide a clear timeline for fixing the issue. After hours of waiting and multiple unanswered messages, we were forced to leave the property in near darkness and scramble to find alternative accommodation. This resulted in us arriving at a new place at 23:00 (11:00 PM) with our young children, wasting nearly an entire day of our precious vacation time. The host initially agreed to a full refund and even offered to cover the cost of our alternative accommodation but completely ignored my follow-up messages and calls for days. Only after Booking.com’s intervention did the host provide a partial refund, which I reluctantly accepted out of necessity. The host’s empty promises and lack of communication demonstrated a complete lack of reliability and professionalism. I cannot recommend Nica Chalet to anyone. The extreme isolation, lack of basic amenities during the outage, and the host’s untrustworthy behavior made this a stressful and unacceptable experience. Save your vacation time and choose a more...

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