Great Seasons Hotel — Hotel in Kigali City

Planned on spending 2 nights but left after first. Ad copy boasts that it’s adjacent to a quiet suburban neighborhood. |Yes, that’s true. But it’s outside that peaceful neighborhood, situated at the intersection of two extremely busy roads. So there’s no quiet side. |Making matters worse, windows are aluminum clad without seals. It's hard to tell if a window is actually closed since noise difference is negligible. I changed first room because one of the windows simply wouldn't close at all. |Broken towel racks, water not draining in shower pan, worn out corridor carpets, tv didn’t work even without remote(plug would not stay in socket) remote for A/C non-functional. |Clearly, no one is doing any routine checking or maintenance. Finally, in the restaurant, the tv is located such that the kitchen personnel stare at football rather than concentrated on preparations. The waitress has very nice, though. |Front desk Alex was very friendly but he told me he’s send up someone to check the TV. Never did. When I went down to check, he’d already left his shift. |But, pool is OK and the floor and stair marblework is very nice. If that’s what you came, for you’ll...

I was sent to the Great Seasons by Rwandair after my flight was cancelled. They comped me the room and gave me a lunch voucher (which I didn’t use) and a dinner voucher, I found the hotel to be drab and dingy and the bathrooms are old and outdated. There was an odd smell in the building. My room had an ac remote that didn’t work (had to stand on a chair to turn it on but could not adjust temp or mode), a shower that you had to step high hip into the tub with no grab bar to assist so it was difficult for someone my age. Bit mostly it was the lack of customer service- the food was awful so I barely ate - I asked to see a dessert menu and she said they only had ice cream but I’d have to pay for it because it wasn’t covered in the voucher! Then I asked at the Front desk for a bottle of water and she said they only give one per room but I could buy it at the bar! She finally relented and gave me another bottle. I know the room was comped so I didnt expect much but this was pretty bad. I do not recommend and wrote to Rwandair to tell...

Generally, the hotel is acceptable. It’s near Simba center, which is a big supermarket a small shopping center. The hotel reception staff are helpful. They have also good security and location is in a good Neighbourhood. The only most disadvantage is the restaurant the cooking is not good. I had l three meals in the hotel restaurant ( fish and steak) really very bad cooking and the meat is very unfresh and the meat is very hard to extend is difficult to cut it |on top of that you have to wait for long time at least 45 minutes to receive the order|Breakfast is acceptable, but they serve completely unfresh bread. I believe the bread they serve for breakfast. It was form a few days I had to buy a fresh bread from Simba Centre supermarket for the next day breakfast |Icomplained with other customer BUT there is very negative response from the staff at the restaurant. They are very,...