Patto Hotel Apartments — Hotel in Al-Bahah Province

Worst experience of my life while traveling with family during Eid holidays. I would recommend not to pay them any advance payment as they demand as soon as you complete the booking. I booked the 2 bedroom apartment for 4 persons through booking.com and I was asked to pay the full booking amount for three days for an amount of 799.47SAR which I paid by transferring to the hotel's bank account and subsequently, I sent a message to the hotel with the receipt as I was asked to provide the receipt to a particular WhatsApp number. Then hotel sent me a message saying that there was a mistake and the next day, they contacted me by saying that they will cancel my booking and I made a Saudi colleague of mine to talk to the guy who called me and threatened him that he will complain to ministry of tourism if they cancel my booking. The next day when I arrived at the hotel, they charged me 1,000SAR more to give me the same 2 bedroom apartment which I booked for 800SAR and paid full payment in advance. I ended up paying a total of 1,800SAR for 3 nights. I paid to them only because I had no other option as I already made payment and I can't even try for other hotel rooms. THIS IS HARAAM and blackmailing the customer. Even booking.com customer support team shamelessly supported the hotel by saying it's a mistake. My question is why should the customer suffer for the mistake made by the hotel. My advice to all out there not to book this hotel as they may cancel your room reservation anytime or...

My experience with them is very bad. These people are not sure of their word. I booked a room through Booking.com, but because the rate was high, they canceled my booking and told me to pay them in advance first.I have been using Booking.com for 15 years and always select Pay at the Counter. There was a Saudi guy named Ahmed sitting at the reception and he was very rude to me. He said the room was not available because you didn't pay in advance. And they cancelled my booking without any reason. Because of them, I and my family faced a lot of...

Worst experience, owner who also manages the hotel (Abdullah Al Ghamdi) is far from hospitality, aggressive and abusive personality. Was threatening my family and used abusive words as we were discussing the issues at the property with him. Smell inside the rooms, unstable water supply, noisy aircons, windows don't close properly, many other smaller issues.Overall not recommended specially with family. I was visiting from Dubai, clearly not a place / hotel that understands...