Makarem Alshorofat Hotel — Hotel in Makkah Al Mukarramah

Positives:||- Check-in was quick and smooth.||- The hotel looked neat and clean.||- The room was small but looked nice and has all required equipment.||- The cooling of the AC was good.||- Washroom size was good.||- We could easily make the room dark enough, to sleep in the daytime.||- We didn't have to wait much for the lifts even in peak hours.||- Free parking was available around the hotel.||- The breakfast was offered in ​Makarim Umm Al Qura hotel thus it was a 5 star breakfast and it was very good.||- The shuttle service was also from ​Makarim Umm Al Qura hotel thus it was available almost all the time.||- Staff was friendly and helpful.||- Value for Money.||- I would like to stay here again.||||Negatives:||- There was standing water at washroom floor which was inconvenient.||- The next day we found out that the fridge was not cooling thus we had to get it replaced. The hotel was quick to replace it.||- The reception counter was empty most of the time thus I had to wait for some time when I was looking for the receptionist.||- There were no supermarkets within the...

Got to our hotel before performing Umrah. Knowing that three weeks will be spent here at this hotel has me devastated. Firstly the beds are made for a hostel! The bathroom had a major leak and mould on the floor! Four beds but enough cupboard space for someone with four pieces of clothing! Your lifts are tiny! Your dining hall is a pure disgrace. We were fed dinner worse than poor beggars! Out of buckets! No water nor juice yet we paid for a service! Like a herd of sheep we stood dishing food off the floor|The plates were dirty|And when we were brought clean plates they were wet!!! That's not how any hotel conducts themselves! |The room isn't set up nicely! It smells mould and furniture is just placed any how. I wouldn't recommend this hotel to anyone. You're better off sleeping on the side of the road.||Breakfast is served across the road at Um Ul Qura!!!!! Your hotel cannot even facilitate breakfast!||Honestly feel robbed!|There's not any doors on the closet |Must my clothing be exposed to the...

One of the worst hotel stays of my life. This hotel is a branch of Makarem Umul Qura but more like a budget hotel branch. It is right behing MUQH. Our room was not well kept. Upon arrival the toilet of our room was still dirty. The bins of the hotel were overflowing with rubbish. Phone line was not working. You literally had to beg the person at the reception to send someone for clean up. The hotel was clearly understaffed. But the hotel management at Makarem Umul Qura want the money to come in, thats why they keep on letting the rooms anyway at this place. They don’t have staff to cater the needs of their guests. Even the staff at the hotel was ridiculous and whenever we approached them for assistance they would say ‘Humko dosray hotel mein jana hai waha bohat kaam hai’ By ‘Dosra hotel’ they meant Makarem Umal Qura. Then I would ask what about us who should we go to. Ridiculous...