Dolphin beach resort yanbu — Hotel in Medina Province

We have bad experience with receptionist yesterday night. We came late to find a room. After reviewing the facilities, I agreed to take a room with a private pool. I came from Malaysia travelling with 2 families. 4 adults and 5 kids below 8 years old.

But when we want to register for check in, the receptionist got very angry because we did not inform total numbers with child. I want all guest who read this to be careful of this receptionist because he want to charge ALL person, including baby and child like full adults. I have travel so many 5-7 star hotels and resort but nobody charges full for young kids & baby!

But the receptionist want to charge ALL. All have to take a bed, even for every baby and child. Ridiculous! I’m very dissapointed of this bad service from this resort’s reception. Although The facilities shown from tour with one of the worker seems good buat the receptionist was very bad. They dont respect the guest from other countries. He needs to learn more about customer sevices. I hope those who want to bring kids & babies, think twice before coming here because they will unreasonably charge you more. Its not about the price, its the attitude that is the problem.

Then we go to golden marina and get one chalet with private pool with more facilities and great services by receptionist. They know if we come with family they are suggesting big chalet and the price more expensive than...

Very disappointing stay|I booked for my family during Eid AlFitr 2023, got to pay a high price but in return, the value for money was almost zero|This is a detailed review with pictures for reference|Upon check-in we waited for almost 15 minutes for the receptionist because he was away from his desk|The chalet was loaded with mosquitoes. We were promised that there would be a pest spray done later during the evening but it never happened over the course of our stay.|During booking I agreed with the reservations guy that I would get an extra 2 beds (proper beds) with pillows and blankets. But what we got,,, I wouldn’t even have my pet sleep on it. Those 25-year old mattresses were stinking dirty. So I had to go through a whole struggle to get what I wanted|The amenities were not in the right order. Please see pictures.|The toilets, shower, soap mount, beds, lights were not well maintained.|The pool was dirty and there was no one to help clean it.|As for the food, please please Don’t go for the breakfast package at all. The quality of foul, hummus, salads and the tea was all very poor and for a premium price you’d get nothing.|Anyways, we had to struggle a lot to get our stay a little less hectic than it already was.||I would honestly not recommend the place at all. Biggest...

Very disappointing stay I booked for my family during Eid AlFitr 2023, got to pay a high price but in return, the value for money was almost zero This is a detailed review with pictures for reference Upon check-in we waited for almost 15 minutes for the receptionist because he was away from his desk The chalet was loaded with mosquitoes. We were promised that there would be a pest spray done later during the evening but it never happened over the course of our stay. During booking I agreed with the reservations guy that I would get an extra 2 beds (proper beds) with pillows and blankets. But what we got,,, I wouldn’t even have my pet sleep on it. Those 25-year old mattresses were stinking dirty. So I had to go through a whole struggle to get what I wanted The amenities were not in the right order. Please see pictures. The toilets, shower, soap mount, beds, lights were not well maintained. The pool was dirty and there was no one to help clean it. As for the food, please please Don’t go for the breakfast package at all. The quality of foul, hummus, salads and the tea was all very poor and for a premium price you’d get nothing. Anyways, we had to struggle a lot to get our stay a little less hectic than it already was.

I would honestly not recommend the place at all. Biggest...