The hotel seems to be newly built, with comfortable rooms and most of facilities. It’s not in the center of the city and this is clear to the guests by hotel description. However it’s well known to taxi drivers. I had dinner in Hotel restaurant, tastes could say that is on average. Was disappointed me strongly is the breakfast style and menu, as you have to choose and .. order from the menu list (see attached a relevant foto) some very typical choices like yogurt, eggs, etc.. sorry but this is not a 4* breakfast menu and service (no buffet option and we are talking for a 4* Hotel). More ever, if you are disgusting in dairy products then your only option (like my one ) is bread and some Marmelades. What’s also awful is that smoking is not prohibited in restaurant area (actually this takes place anywhere at Serbia) so you are suffering when you have you dinner under such an atmosphere round you, while you are not a smoker.. Another point that was not for taking place in a 4*!hotel, is the fact that you could see aming corridors, all day and all of the night, some cleaning trolleys plus baby cots lefted somewhere on a corner, out of a storage room, no matter if they have to be placed in the storage room, for safety and typical reasons. Couldn’t say it,...
Read moreJust run away from them.||||It's really nice hotel, but the staff is terrible. I'm speaking about manager and people in charge.||||We have booked 3 bedrooms but they weren't happy with the price we originally paid, so they just overbooked us. Imagine the situation when you come on 31.12. in the hotel, and they say you I'm sorry but we don't have your reservation even tho I had booking confirmation. ||||After waiting in the lobby for 3 hours, they gave us 2 rooms for 5 people (we were 6) and they added one additional bad that wasn't functional, so I basically slept on the floor?! The only reason I accepted this was because it was New Year's Eve and we wanted just to sleep anywhere after we come back from the celebration. ||||At the checkout, they charged us again?! They even charged me for that additional bed that wasn't functional?!?!? First time in my life I was charged because I slept on the floor.||||After I returned home and contacted HRS with who I booked them, I found out that they overbooked us, so I wrote them one e-mail and their answer was "What do you want, we gave you a place to sleep and you accepted it", I mean really?!||||Maybe it's a 4-star hotel but the service is terrible, I will rather sleep in 2-star hotel where people...
Read moreI booked an apartament and a single room; Rooms at glance look ok, but nothing seems to work: leaking toilets, no hot water, frisge not working, matress broken (how can you leave matress withou half of the springs..?). Service gave us another room, but still no hot water - i found out later there is no hot water in a whole place.
Restaurant: Lots of mosquitos in the evening, they seems to be more interested in your presence than the waiter. Most of the things not available, as the chef was not there - ok they had some wedding going on etc, you can understand, but... order was mixed up, and food quality very low, waiting time about an hour.
Breakfast: No menu! Nothing to choose from, when asked Waiter whats available, he replied: eggs :D in the end we got some omlets, quite ok, but coffee's are payable extra to the breakfast itself (?)
The only good thing is you can stay with the dogs, and for that animla...
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