Bella Nella — Hotel in City of Leskovac

We stayed here for a night while transiting Serbia. The staff were all very friendly and professional, and spoke good English. The place looked great and was clean throughout. The restaurant was open until 22:00 for food and 23:00 for drinks which was a godsend since we arrived late due to queues at the border. The rooms were very good and we thought the prices to be fair. There is a pool, gym and other amenities that we sadly didn't get to try. The food both at dinner and breakfast was great and the portions were good. Overall a great experience and if we ever end up around Leskovac again, we'll definitely...

We stayed here for a night while transiting Serbia. The staff were all very friendly and professional, and spoke good English. The place looked great and was clean throughout. The restaurant was open until 22:00 for food and 23:00 for drinks which was a godsend since we arrived late due to queues at the border. The rooms were very good and we thought the prices to be fair. There is a pool, gym and other amenities that we sadly didn't get to try. The food both at dinner and breakfast was great and the portions were good. Overall a great experience and if we ever end up around Leskovac again, we'll definitely...

Hotel sam izabrala jer je predstavljen kao “resort & spa” sa četiri zvezdice, sa funkcionalnim bazenima, spa sadržajem, restoranom i masažama. Nažalost, iskustvo je bilo potpuno drugačije i veoma razočaravajuće.

Želim odmah da naglasim da tri devojke koje rade na recepciji nemaju nikakvu krivicu i da su zaista bile divne – ljubazne, uslužne i dale sve od sebe da nam pomognu. Međutim, očigledno je da su potpuno preopterećene jer jedna ista osoba u isto vreme radi kao recepcionarka, čistačica, barmen i kuvar za doručak. To je bilo tužno za gledati i njima svaka čast, ali to nije nivo usluge hotela sa četiri zvezdice.

Problem je u nedostatku osoblja i neusluzi koju hotel obećava online: • Platili smo 40 € za spa (2 sata), ali smo mogli da koristimo samo saunu i slanu sobu ukupno 40 minuta. Tursko kupatilo je bilo pokvareno, a jacuzzi (oba) nisu radila. • Restoran hotela nije radio jer su, kako nam je rečeno, “svi kuvari na odmoru”. Kada smo tražili da pričamo sa vlasnikom, rekli su nam da je i on na odmoru. • Za masažu smo pitali tri dana zaredom, i tek treći dan su nam rekli da je i maserka na odmoru. • Na kraju smo toliko bili razočarani da smo otišli jedan dan ranije, iako smo unapred platili ceo boravak, a povraćaj novca nismo dobili.

Dodatno, male stvari koje ruše utisak: “dezinfikovane” čaše u kupatilu bile su flekave, a zavese u sobi pocepane i dosta pohabane.

Generalno, ceo boravak je bio daleko ispod očekivanja i smatramo da je hotel lažno predstavljen na Booking-u i sopstvenom sajtu. Ako su svi sadržaji zatvoreni jer je “sredina septembra” i “svi su na odmoru”, onda je profesionalno da se to gostima unapred naglasi, a ne da tek po dolasku shvate da ništa ne radi.

Nažalost, jako razočaravajuće iskustvo, i sigurno se ne...