ORBIS DESIGN HOTEL&SPA — Hotel in Paracin Municipality

We arrived late without a reservation but we had checked through the internet that there were vacancies. It took us a little to reach the garage of the Hotel because it is right in the center of the city ,roads were small and one way and there is a river you may also cross. The gentleman on arrival in the reception told us that he had only rooms in the executive floor as the Hotel was full, It was quite expensive for a normal Hotel room and for Serbian standards. We eventually accepted it although it was not truth , we did not notice much traffic in the Hotel even the next day. The room was indeed huge with two King beds and all the amenities. A huge room of 40 square meters with a bathroom of only 1 square meter with 2 basins and with shower but little space in the bathroom so not very practical. Anyway the beds were good but it was a hot night and we did not have a very good sleep even with air con on.Breakfast was included in the rate but not a big variety to choose from and also not enough coffee to have.||We did not try the Hotel's restaurant for dinner,although the gentleman told us was open upon arrival ,when we asked again when were ready to go he said kitchen just closed. A lady we met in the reception was quite helpful and showed us where in the city we can have a good dinner. ||No extra charge for Hotel Parking.||Overall the Hotel was quite expensive for the room and the service they provided.||With other 4 star Hotels we stayed in Nice and Belgrade we were...

If I was the owner of this hotel, I’d be very embarrassed. Insufficient professionalism with customer service and maintenance of the hotel. Defiantly not a 4-star hotel but more like a 2 or a 3-star hotel. Ivan and Anna made poor excuses for their lack of knowledge in customer service and understanding of running a reception desk. The manager assaulted me by pulling very hard on my shoulder to turn me around which left bruising for a few days afterwards. The manager’s behaviour was rude, arrogant, unprofessional, and lacking people skills. He was intolerant and contemptuous of most of our conversation. The manager was smoking in a none smoking section of the lobby as seen in the attached photos. Below are some of the problems that we encountered during our stay. Not allowed to flush toilet paper. Toilets making loud noises. Air-conditions not working. Dirty towels. Uncleaned bathroom sink. No extra body wash, just shampoo. Doors left opened from housekeeping. Curtains unhooked and looking tacky. Beds not made. Hole in bathroom wall where pipes came through. Broken lamp shades. Leaking walls after rain (very smelly). Mould on top of the apple juice (two mornings in a row). Spa never opened. No air-conditioning or air flow in the basement games room. Uncleaned stairs (found a chill on the first day and still on the same step when we left a week later) Uncleaned lobby door. Power went out in the room due to a tripped...

Insufficient professionalism with customer service and maintenance of the hotel. Defiantly not a 4-star hotel but more like a 2 or a 3-star hotel. Ivan and Anna made poor excuses for their lack of knowledge in customer service and understanding of running a reception desk. The manager assaulted me by pulling very hard on my shoulder to turn me around which left bruising for a few days afterwards. The manager’s behaviour was rude, arrogant, unprofessional, and lacking people skills. He was intolerant and contemptuous of most of our conversation. The manager was smoking in a none smoking section of the lobby as seen in the attached photos. |Below are some of the problems that we encountered during our stay. |- Not allowed to flush toilet paper.|- Toilets making loud noises.|- Air-conditions not working.|- Dirty towels.|- Uncleaned bathroom sink.|- No extra body wash, just shampoo.|- Doors left opened from housekeeping.|- Curtains unhooked and looking tacky.|- Beds not made.|- Hole in bathroom wall where pipes came through.|- Broken lamp shades.|- Leaking walls after rain (very smelly).|- Mould on top of the apple juice (two mornings in a row).|- Spa never opened.|- No air-conditioning or air flow in the basement games room.|- Uncleaned stairs (found a chill on the first day and still on the same step when we left a week later)|- Uncleaned lobby door.|- Power went out in the room due to a tripped...