Apart & Spa Zoned — Hotel in Raska Municipality

First of all, I want to state that the hotel and the staff were all nice. They were helping us with everything, and they were very welcoming. However, an incident made our overall stay very unpleasant, which is why we give such a review. The hotel cooperates and promotes a taxi provider called KOP TAXI. We are warning everyone who would use their service and we want to show the hotel that cooperating with inadequate services will only result in their customers' overall lousy experience. We needed to go to Raška from Kopaonik, and the staff called the taxi company a day before to ask how much would be the cost. It should have been around 2000 dinars, they said. The next day when we needed to go, the TAXI came. The car was in poor condition, the driver went to Zlatibor bus station at first instead of Raška. We almost crashed twice, and suddenly in the middle of the way to Raška we checked the tachometer and see that price is already above 2000. We ask the driver but since he doesn't speak English, he says it will be tachometer price and doesn't care that it should be around 2000 for the whole way. Obvious scam, so we call the reception back to call the manager of the taxi. He then calls back the driver, and they discuss the price to finally set up how much will they scam us. The driver then says it will be 3000 dinars to Raška (because the price was already above 2,600 during the call) with an excuse and rate 100 dinars per km to make his numbers work and stops the tachometer. What a professional ride. For your info, the maximum rate in every city in Serbia is 70. We were scammed for 1000, and if we didn't call, it would be even more. Don't ever use KOP TAXI and hotel Zoned consider very well with whom you are working. Don't ever expect tourists in general if the only things you will do for us is...

First of all, I want to state that the hotel and the staff were all nice. They were helping us with everything, and they were very welcoming. However, an incident made our overall stay very unpleasant, which is why we give such a review. The hotel cooperates and promotes a taxi provider called KOP TAXI. We are warning everyone who would use their service and we want to show the hotel that cooperating with inadequate services will only result in their customers' overall lousy experience. We needed to go to Raška from Kopaonik, and the staff called the taxi company a day before to ask how much would be the cost. It should have been around 2000 dinars, they said. The next day when we needed to go, the TAXI came. The car was in poor condition, the driver went to Zlatibor bus station at first instead of Raška. We almost crashed twice, and suddenly in the middle of the way to Raška we checked the tachometer and see that price is already above 2000. We ask the driver but since he doesn't speak English, he says it will be tachometer price and doesn't care that it should be around 2000 for the whole way. Obvious scam, so we call the reception back to call the manager of the taxi. He then calls back the driver, and they discuss the price to finally set up how much will they scam us. The driver then says it will be 3000 dinars to Raška (because the price was already above 2,600 during the call) with an excuse and rate 100 dinars per km to make his numbers work and stops the tachometer. What a professional ride. For your info, the maximum rate in every city in Serbia is 70. We were scammed for 1000, and if we didn't call, it would be even more. Don't ever use KOP TAXI and hotel Zoned consider very well with whom you are working. Don't ever expect tourists in general if the only things you will do for us is...

Stayed in Zoned Apart & Spa for 4 days. Few things to point out. Room: We stayed at one of the apartments. Apartment was big, nice view of the mountains. Everything was very clean and great housekeeping. The room was nicely heated. Unfortunately the kitchen is not equipped with cooking equipment (pots, pans, etc). Asked the receptionist if they would be to provide any, but apparently there was nothing available until the next morning (asked around 10pm). After raising the issue the next day, we were told that they don’t provide such equipment as the kitchen is not supposed to be used to cook dinner. They prefer if you eat at their restaurant. When trying to switch on the oven, all power in the apartment went off.

Spa: The spa was very nice and clean. Staff was friendly and helpful, everything worked well. Since we booked the package deal, it was free for us to use.

Breakfast: Great selection of food and beverages. Staff is friendly. On our last day I noticed ham in our scrambled eggs and confirmed with the waiter. Unfortunately it was not labeled as containing meat.

Restaurant: small but tasty selection of food. The tall dark haired waiter was exceptionally kind and made our dinner there very pleasant.

Ski Bus: Ran reliably and on time, but timetable is not as posted in hotel room.

Reception: The night staff was unfortunately unfriendly. Day staff were helpful.

Overall: Nice place to stay in great location, but be aware of the things...