Six Senses Zil Pasyon — Hotel in Félicité

We came to six senses on the last leg of our honeymoon after having a few stops in African countries and were extremely disappointed.

We expected a luxurious bespoke wellness experience, which you will find at the spa, but you will not find anywhere else during your stay. This place is missing the “magic”. We later realized they were bought by IHG in 2019. We live in America and felt we traveled so far to be so let down. Better options in the Carribean.

They charge you for everything you do. Even if you book a spa treatment and want to utilize the pool at the spa there is a £30 charge per hour to use the pool. Every other hotel we stayed at in Africa set up an intimate special dinner AND “complimentary surprise” for us in our room with candles or rose petals, bubble baths. None of that here. Instead you have to pay $350USD+ to set up one of their romantic experiences. They did give us a bottle of champagne when we arrived.

This was also the only hotel we stayed at that charged for everything in the mini bar (including sparkling water). The amount they charge are offensive based on the conversion rate. The snacks in our room are mostly junk food. There were tiny containers of M&Ms, gummy bears, marshmellows, sweet proteins balls and chocolate bars. $10USD for a tiny jar of gummy bears... it’s offensive. There were 12 bottles of wine in our fridge all cost $90+ USD. We wanted dried fruit, some type of nut cracker or bean chip, kombucha? Basic teas in the room, nothing special. Where are the wellness options.

Our coffee machine was broken there also was no milk in the fridge for coffees and teas. We told them it was broken and it didn’t get fixed.

The restaurant menus were all not aligned with what we expected of their “wellness brand”. Heavy sandwiches Burgers, pizzas, pastas, Philly cheesesteak sandwich?? They had salads but basic ones - missing ancient grains and superfoods. They have a farm but there is no mention on the menu of what ingredients come from their farm?

There are no juices or coffees on the breakfast menu for in villa dining. But you CAN order cigars to your villa?? Where are the wellness options…. They also claim to be eco-friendly but all the room service has plastic wrap over it which is very wasteful. just get lids.

The restaurant for dinner doesn’t open until 7:00pm. Lunch restaurant doesn’t open till 12:30pm. If you have kids - this is a challenge. We don’t even have kids but we found ourselves hungry between meals and unable to order food.

There is no concierge. You are given a “Guest Experience Manager”. This person has way too many roles. They are responsible for driving guests all over the property, booking your activities, answering your questions, taking room service orders (when the app isn’t working), checking guests in and out. So When you need something, there is a major delay in getting the service you need. It took us 45 minutes to just place a room service order.

When you arrive you need to download an app where you can view activities, menus and make requests. The app is glitchy, we were unable to view the menu of the restaurant and there are areas where there is no WiFi so the system just doesn’t work.

They don’t have coffee or juices as an option to order for room service in the app. You also can’t preorder meals, you have to wait till the kitchen‘s open during that meal time. So you are constantly going back and forth between the app and the phone trying to order what you need.

Needing to use an app during a vacation doesn’t align with a wellness brand. I want to be off my phone while I’m on vacation.

Do not recommend. Too far to travel for a...

We came for six nights to Six Senses ZP as it is said to be one of the best in the Seychelles, and because we didn't want to stay on too busy La Digue. We found a lot that we liked and then some we didn't. Overall a great place to stay. You mostly get what is advertised, just be aware of the limitation of beach access:

We didn't like that there is only very limited beach access to the ocean. One very small bay is suitable, mostly, this bay is also served by the restaurant via phone. The other beaches you are much better off exploring or reading a book.

We didn't like the concrete roads that cover the whole resort. You can walk, but there is so many buggies you often have to step aside (our villa was a brisk 15 min walk over a few hills away from the restaurants). Six Senses prides itself being sustainability conscious, and even tough the buggies are electric and arrive within 5-10 minutes of calling, it would have been nice to have some dedicated walking paths. It is a shame not to have any, because there are plenty of beautiful spots, trees, clearings and vegetation that most people only drive past without noticing them.

On the good side, we found the restaurants were never full, though the hotel was booked out. This is really great. That the buffet features vodka says a bit about the clientele and their customs, and so it was no wonder that the easy and beautiful hiking trail that they have got, leading to a nice viewpoint, does not get frequented much.

Activities are mostly water based, and access to the plethora of surrounding islands is easy. Not cheap though, but if you considering booking here you will not be surprised by this.

We didn't manage to snorkel/dive or approach any of the small islands as during the 6 nights we spent there, the ocean was a bit too choppy.

Accommodation was good and all in working condition, though there is minor building rubble around the Oceanfront Pool Villa we had, and on the sides of the road. The term Oceanfront was misleading to some extent - the villa is the closest to the ocean, but it sits on/just in front of huge granite rocks that gets splashed by water frequently. So while we found a gap in the vegetation to get onto these literal ocean front rocks, a less aware person would get splashed there by water quite a bit. Not the place to sit and read your book.

The staff at Six Senses was amazingly friendly. Compared to other (and more expensive) places on the Seychelles we found them to be much more hospitable, understanding, and delivering on what...

I decided to revisit six senses zil pasyon and regreted deeply and was so disappointed. The recent experience my family and I had at this highly esteemed 5-star resort. As loyal IHG platinum members of this resort for years, we expected nothing short of exceptional service and a memorable stay. Unfortunately, our recent visit fell far below our expectations, leaving us disheartened and questioning our loyalty.

The disappointing experience kept us overwhelmed as we are with our 2 year old on a very far island and the only way to reach was on a helicopter which we did on arrival and expected the same as usual on the way out ,But surprisingly when we checked with the butler (which is not our job) no coordination was planned for us and the only way out now was a 1 and half hour boat ride which isn't a choice as it is 4 times the price of a helicopter or a helicopter 5 hours ahead of our scheduled departure which is totally unconvinent for us or our child.We are forced now to take this option and management didn't find a solution and they said we should take the option and go sit in a lounge and wait for 5 hours!

The butler forgot to even coordinate the whole thing, which is a lack of attention to our needs and preferences. It felt as though our loyalty was taken for granted, and we were treated like any other ordinary guests

As loyal members, we had expected our concerns to be addressed promptly and effectively. Especially as returning gusets, however, when we approached the guest relations team/ managers to express our dissatisfaction, we were met with dismissive responses . This lack of accountability and a genuine effort to rectify the situation only served to heighten our disappointment.

It deeply saddens us to write this as we have shared countless wonderful memories at this resort in the past. However, this recent experience has left us questioning our continued loyalty. We genuinely hope that this serves as a wake-up call to address the shortcomings we encountered during our stay. We believe that a 5-star resort should not only deliver exceptional amenities but also prioritize the satisfaction and loyalty of its valued guests.

We hope to see the necessary improvements and regain our faith in this resort. We sincerely hope that you take our feedback into consideration and work towards restoring the reputation and excellence that we have admired...