Home Suites Boutique Hotel — Hotel in Western Area

pro -great pick up service to the hotel and back to the airport -staff acted very professional -gym was GREAT, big and well equipped (but no squat rack) -comfy beds, rooms are not that big but ok. room sizes of the same category can differ a lot. one had a much bigger bathroom -in general it was clean -staff in front of the lobby was very helpful e.g. when i needed keke transport -secure -restaurant was great -aircon worked well

con -it’s better to pay the room cash in usd or online. when you try to pay at the reception, they give you a horrible exchange rate that was 80 dollar more expensive than paying online with card in usd.

-i stayed in two rooms and both had an ant problem. eventually i got bug spray and could solve the problem

-the first room had water leaking from ceiling and was a bit noisy

the cleaning staff made many mistakes: -i had dirty pillow sheets and the pillows were on the floor. instead of changing the sheets, they just put the dirty pillows back on the bed -i used the cups in the room to eat cereal. after they cleaned the room, the staff just flushed them and put them back, but there were still pieces of food inside - disgusting. this made me question whether the cup i used was properly cleaned after it was used by the previous guest. -one morning they took the second towel and only left one -one morning they kept ringing the bell even though i put the ‚dont disturb’ sign and was in bed

internet speed not always reliable, sometimes it was impossible to get work done

for european standard would be maybe a 3 out of 5. but overall this is probably one of the best options for hotel in the area and i would...

First night/first room the drain in the shower was clogged. The bathroom flooded within 3 minutes and into the bedroom. Sheets were not clean. Second night different room with ants. Hope your luggage is not heavy because there is only the elevator services one side of the hotel. The rooms on the left side can only be reached via stairs all the way to the third floor. The food was cold and it takes a very long time to receive your order. After 45 mins for a basic sandwich and fries. It arrive with fries that were soggy and cold. I sent them back, and politely asked for fresh ones. The waiter came back two minutes later with same fries. How do I know you ask? They were on my same plate I sent them back on. This time they were extra greasy. They had dipped them back in the hot oil. It took 1 hour to get fresh fries. Time to pay. She attempted to overcharge me for a drink that was listed for one price on all three menus. She said it was because they ran out of the small single serve spirit bottles and she had to pour it from the bar. Was I ever told this no. She also charged me for a side of fries. The manager finally came and made it right. Last but surely not lease. The NOISE OMG THE NOISE. It does not matter what day it is the noise outside is horrendous. The live band playing until 2am on a Saturday also awful. I have to come back to Freetown. I will stay at the...

Duration: 1 week stay.

The Pros: Clean facility with attentive staff.

The Cons: After breakfast and lunch on 2 separate occasions I was sick with stomach issues approximately 30 minutes of consuming the food. After discussing with co-workers, they informed they have also had numerous issues with getting sick from the food. The hotel denied it could be from the food and didnt seem it was there problem. Another situation occured when my coworker ordered a cheese burger and it was raw in the center. Finally after several episodes they informed they lost there cook and hired a new one.

The next issue is failure to follow negotiated rates and charges. I was charged for laundry which was supposed to be included in the rate. Unfortunately, the shuttle for the ferry was already at the hotel so I didn't have time to fight the charge and subsequently paid it.

Overall: There are several hotel options in Freetown and I would advise trying another place that has adequate cooking staff or supervisor of cooking staff to ensure hotel guests do not get sick from the food. They should also understand that customer relationships and agreements are important and should be adhered to.

Hopefully they are able to overcome there shortcomings as it has a real potential and...