PENZIÓN U VINÁRA — Hotel in Veľký Krtíš

I live in Dallas, TX and I’ve travelled all over the world, mostly for business staying in 5 star hotels in Beijing, London, Paris, Helsinki, New York, and more. I have never experienced anything like the customer service I experienced at the Penzion u Babicky.||||It went beyond customer service – I felt like I was a guest in their home. The hotel has a chalet feel to it. The rooms are comfortable and clean and the meals are wonderful - good inexpensive, wholesome traditional dishes served up with local wines and an attitude that only be described as kindness. ||||I was there for a family wedding. The Manager (who had excellent English) worked with me to come up with a menu for the Rehearsal dinner. The wait staff had limited English and I helped out a little bit on the night to make sure things ran OK. Next morning the girls gave me chocolate to thank me for my help!! I am not exaggerating when I say I did nothing. ||||When we checked out, we left my dad’s insulin in the hotel refrigerator by mistake. The manager got in his car and drove the 2 hours to Budapest airport to get my dad his insulin. I had to force him to take money for the trip. Yet more kindness!|| ||If you are ever in Velky Krtis and you want somewhere pleasant to stay and to be taken care of as if you are family – go meet the wonderful folks at the...

We stayed in this place for two nights. They didn’t provide us with shampoo, conditioner etc. they didn’t change our bed sheet and towels. The wifi sucks, I couldn’t even video chat. The weather was hot , it was about 34 degrees and they didn’t turn the Ac on, when we open the window, the mosquitoes were all over us and couldn’t get good sleep . We were informed that the accommodation provides a breakfast but unfortunately they didn’t provide us a proper breakfast and even coffee and tea wasn’t in the package , we were asked to pay...

The price you pay is not equal to the service you are provided. During the currently hot wave they did not turn on the air conditioner (that are in all the rooms), we had to open the window and we were eaten by all the mosquitos. Couldn’t sleep more than 3 hours.. if I had camped outside I would have slept more. I went to the reception around 8pm to ask how to turn on the conditioner, there was no one and the reception was closed, what happen if something happens or if we need something? Plus, they didn’t provide...