Extremely disappointing experience – avoid at all costs!
We were on our way back to Switzerland after a long drive and decided to take a break and rest. We called Guest House Grošič and spoke with an older gentleman who was very polite and confirmed that a room was available. We booked it and agreed on a check-in around 1 PM and a check-out at 8 PM.
However, when we arrived, the experience was a disaster. The man we spoke to on the phone wasn’t there. Instead, we were greeted by a young man in his twenties—very skinny, wearing tight jeans, blue eyes—who had absolutely no sense of professionalism. He didn’t greet us, didn’t smile—just stood there silently in his office like a statue. I had to ask him what he needed, to which he arrogantly replied, “well, the documents maybe.”
Trying to stay calm, I handed him my wife’s passport. He looked at me and, in a very rude tone, said, “and where’s yours?” It was almost aggressive. I told him that one passport should be enough, but he insisted.
After paying, he handed us the key—only then did he mention that we had to leave by 6 PM. I immediately told him that we had agreed on 8 PM. He flatly denied this and refused to acknowledge any prior arrangement. At that point, I had enough and immediately demanded a refund, and we left.
I strongly advise against staying at this establishment. The staff is poorly trained, rude, and even borderline aggressive. We wasted our time and energy when we just needed a bit of rest. A disgrace to the...
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